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Premium Hospitality Lead with Minnesota United FC in Saint Paul · MN

Minnesota United FC jobs
Sports Jobs in Saint Paul · MN
Facility Operations/Event Staff: Game Day/Event Staff
About Us 
Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to the Development Academy to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none. 

Job Description 
MNUFC Premium Hospitality Leads are responsible for providing guests with exceptional service and meaningful moments in all premium areas at Allianz Field. This position will have ownership over their assigned areas and be responsible for maintaining the success of those areas while overseeing fellow staff and building relationships with premium guests. Premium Hospitality Leads will be held to a higher standard by committing to work 95% of the event schedule. This is a part-time position located at Allianz Field in St. Paul, MN.

Essential Responsibilities
- Create an exceptional experience for guests in the premium areas at all Allianz Field events
- Take ownership over area assigned by understanding and learning the operational details and collaborating with other teams and vendors in your area to maintain excellence 
- Responsible for arriving earlier and staying later to oversee the successful set up and tear down of each area 
- Responsible for creating a positive and welcoming culture amongst all staff and guests and leading by example 
- Lead fellow staff to perform at their best by supporting needs 
- Build meaningful connections with guests and find ways to enhance their game day experience
- Provide relevant and objective feedback that will help improve the experience for all guests
- Be a resource for any guest questions and/or complaints that may arise 
- Be a proactive ambassador for MNUFC by having a strong knowledge of MNUFC and Allianz Field
- Assist with executing unique MNUFC programming in premium areas

Requirements
- Strong interpersonal & relationship building skills
- At least 1 Year Experience working in Premium Seating preferred
- Ability to maintain a professional demeanor throughout all interactions 
- Ability to work 95% of all MNUFC games and All-Stadium Events which may include evenings, weekends, and potential holidays
- Ability to stand for long periods of time and life up to 20 lbs
- All applicants must be 18 years of age or older

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. Do you have previous premium seating/hospitality or related experience?

  3. Are you able to work 95% of all MNUFC games and stadium events, which includes evenings, weekends, and potential holidays?