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Director of Ticket Operations with Minnesota United FC in Golden Valley, MN

Minnesota United FC jobs
Sports Jobs in Golden Valley, MN
Ticket Operations: Ticket Operations
Position: 
The Director of Ticket Operations is part of the Ticket Sales Department for Minnesota United Football Club (MNUFC), a sports business located in the Twins Cities area of Minnesota and a member of Major League Soccer (MLS), the top tier soccer league in North America.

Job Description:
The Director of Ticket Operations position manages and supervises the ticket operation of Minnesota United FC and ensures that the team is operating within the scope of generally accepted ticket operations standards and practices.  It manages all ticket distribution and trains, supervises and manages the Ticket Office staff. 

 Essential Duties:
  • Be an integral role in preparing, implementing and controlling all aspects of season ticket renewals, pricing, incoming payments and payment plans
  • Manage relationships with third-party vendors (MMC, SkiData, etc.)
  • Develop accurate and insightful reports on ticket sales and services as requested
  • Generate and maintain a customer friendly buying process for promotions as requested by staff
  • Hire, manage and train a friendly and efficient Ticket Office staff
  • Act as lead in software training and integration, including training for staff and season ticket holders. This includes receiving on-going training and actively seeking out knowledge in all software in order to be the team expert in technology as it relates to the Ticket Office and ticketing
  • Ensure the team is adhering to all PCI Compliance standards
  • Act as the Ticket Office Manager on all home games and assist in problem solving for all game day related issues
  • Work as the main facilitator for reconciliations with our Senior Director of Finance
  • Manage all consignment and ticket broker accounts
  • Communicate openly with Vice President of Ticket Sales on all aspects of ticket operations
  • Manage and control group and season ticket inventory
  • Order supplies for Ticket Operations (ticket stock, season tickets, forms, envelopes, etc.)
  • Work with team administrator concerning player and staff tickets
  • Create and manage box office protocol 
  • Other duties as assigned by the Vice President of Ticket Sales

Experience:
  • Bachelor’s degree in related field or a combination of related education and work experience
  • Minimum of 5-7 years of ticketing experience required
  • Minimum of 2 years of managing staff
  • Proficient in SeatGeek ticketing system
  • Excellent customer service skills
  • Experience with CRM software
  • Bachelor’s degree in related field or a combination of related education and work experience
  • Strong written and verbal interpersonal skills
  • Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Excellent computer skills: expert in Microsoft Excel and PowerPoint

Company Profile: 
MNUFC is a professional soccer club playing in Major League Soccer (MLS), the top tier of soccer in North America, and which operates under the oversight of the U.S. Soccer Federation, a member of FIFA. The Club is headquartered in Golden Valley, MN. Soccer operations are located at the MNUFC Training Center in Blaine, Minnesota, and the team plays its home matches at Allianz Field in St. Paul, MN.
 
MNUFC is a progressive employer that values group and personal excellence, individual commitment, shared responsibility, diversity and respect for all people. Its mission includes community engagement and betterment through the expression of the values of soccer, the premier sport of the world. The Club promotes an open work environment with collegial and supporting work dynamics that foster positive individual and group performance, and the opportunity for career advancement.
 
Compensation and Benefits: 
MNUFC provides a competitive benefit package that includes management level salary with annual bonus potential, individual and family health insurance, and 401K savings program. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by l

Job Questions:

  1. How did you hear about this job?

  2. Do you have 5-7 years of experience in a ticket operations role?

  3. Do you have prior experience with SeatGeek?

  4. Are you able to work flexible hours including weekends, evenings, and potential holidays?

  5. Do you have a minimum of 2 years managing staff?