Premium Service Representative - Los Angeles Football Club (Los Angeles · CA)

Los Angeles Football Club jobs
Sports Jobs in Los Angeles · CA
Ticket Sales and Services: Premium/Suite Service
The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise and success in the fields of entertainment, sports, technology and media. LAFC is invested in the world’s game and Los Angeles, constructing and developing the 22,000 seat Banc of California Stadium and a top-flight training center on the campus of Cal-State Los Angeles.

The Premium Service Representative role is responsible renewing, cross selling, and engaging current and new LAFC premium members. Each Premium Service Representative has a book of business ranging from 200-400 premium members. This role is responsible for providing best in class service to their respective accounts to ensure likelihood of renewals. Service duties include but are not limited to resolving in game issues, invitations to exclusive member and premium events, and follow up sales meetings for upgrade or add on to pre-existing plans. 
  • In person meetings with respective account members on event and non-event days to ensure membership expectations are being met and fulfilled for all MLS and non-MLS events at Banc of California Stadium.
  • Partner with department Manager to develop and execute exclusive events for current premium members.
  • Build and maintain positive relationships with respective accounts and members in order to renew and extend premium seating contracts.
  • Leverage relationships with current account holders to gain referrals resulting in potential new business.
  • Prospect and execute meetings with influential business leaders in the greater Los Angeles area.
  • Responsible for completion of individual metrics set each week.
  • Participate in networking and development events – including but not limited to clinics, speaker series, etc. Note some events take place after business hours.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend Club sponsored charity events within the local community.
  • Other tasks and duties as assigned by Supervisor/Management

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Bachelor’s degree from an accredited College or University required, major in Business or Sports Management preferred.
  • Minimum of 3 years related work experience required, with a major sports team preferred.
  • Exceptional organizational and time management skills with the ability to multitask and execute in a timely manner.
  • Must be flexible with the ability to adapt in a fast pace work environment with challenging demands and frequent changes.
  • Ability to maintain high level of confidentiality at all times.
  • Must possess a professional demeanor and has the ability to interact with all levels of the organization and external clients.
  • Ability to communicate efficiently and effectively – both verbal and written.
  • Proficient in Microsoft Office – specifically word, excel, PowerPoint, outlook.
  • Must be able to work nights, weekends, and holidays, as the event calendar requires.
  • Bilingual in Spanish is a plus.

LAFC participates in the Work Opportunity Tax Credit (WOTC) program. Your answers will be kept confidential and will not impact your employment opportunity. The questionnaire takes less than three minutes to complete. You will receive a code at the end and will be asked to enter your questionnaire code during the application process.
LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. 

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Job Questions:

  1. Did you take this survey for your WOTC code:

  2. If yes, what is your WOTC questionnaire code?