Manager, Ticket Operations and Box Office - Los Angeles Football Club (Los Angeles · CA)

Los Angeles Football Club jobs
Sports Jobs in Los Angeles · CA
Ticket Operations: Box Office Management
The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat Banc of California Stadium and a top-flight training center on the campus of Cal-State Los Angeles.
The Manager, Ticket Operations and Box Office will assist in managing all aspects of day to day operation of the Ticket Operations Department. This role will partner with management in various departments including but not limited to Ticket Sales, Event Booking, Stadium Operations, and Finance in order to maintain a professional, organized, efficient, effective, and customer friendly ticket experience internally and externally.
  • Act as primary ticketing contact with promoters of non-MLS related events at Banc of California Stadium, including but not limited to, concerts, sporting events, and all other ticketed special events.
  • Build and manage seating inventory on ticketing platform (currently Ticketmaster) from build of event through event settlement to ensure accurate inventory and timely financial settlement reporting. 
  • Develop and manage internal & external ticket reporting based on promotions, sales, inventory, and balance due for all ticketed events at the Stadium.
  • Manage the execution of LAFC dynamic ticket pricing analysis and implementation, as well as inventory management to maximize sales and revenue for LAFC matches.
  • Maintain cash handling standard operating procedure for the department.
  • Provide excellent customer service from the Box Office on event days by resolving ticketing questions and concerns (internally and externally) in a consistent, courteous, respectful, and timely manner.
  • Management of part time staffing in the box office, with department Assistant Manager, to include hiring, training, scheduling of Ticket Sellers.
  • Act as primary liaison with current and/or potential tenant team(s) to assist in execution of ticketing strategy consistent with Banc of California Stadium standards.
  • Other tasks and duties as assigned by Supervisor/Management.
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Bachelors Degree or equivalent experience in a Box Office/Ticket Operations department required.
  • Minimum of 5 years experience in a Box Office/ Ticket Operations management environment in the Sports & Entertainment industry required.
  • Previous experience with CRM database a plus.
  • Innate passion for customer service and providing an exceptional product to elevate the Guest Experience.
  • Ability to read, listen, and communicate effectively in English - both verbally and in writing.
  • Ability to work productively, and prioritize heavy work load, in an unstructured environment with frequent interruptions.
  • Excellent organizational and time management skills.
  • Knowledge of ticketing software (especially Ticketmaster Archtics, Host, and TM1), box office management, and technological trends is a plus.
  • Working knowledge of Microsoft Office Suite programs (Excel, Word, Power Point, One Note, and Outlook).
  • Flexible work schedule with the ability to work long hours, nights, weekends, and holidays is required.
  • Bilingual in Spanish is a plus. 

LAFC participates in the Work Opportunity Tax Credit (WOTC) program. Your answers will be kept confidential and will not impact your employment opportunity. The questionnaire takes less than three minutes to complete. You will receive a code at the end and will be asked to enter your questionnaire code during the application process. 
LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Job Questions:

  1. Did you take this survey for your WOTC code:

  2. If yes, what is your WOTC questionnaire code?