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Guest Services Representative (GSR)

Houston Dynamo/BBVA Compass Stadium
Houston, TX
Facility Operations/Event Staff: Event Guest Relations
Guest Services Representative (GSR) 
Responsible for providing excellent guest services at all BBVA Compass Stadium events and working a variety of positions.
 
Duties include, but are not limited to the following: 
  • Greeting guests
  • Provide general customer service
  • Assist patrons with finding their seats
  • Provide stadium information and directions
  • Assist with problems/issues
  • Work elevator shifts
  • Scan tickets at entry
  • Control ticket access points throughout the stadium

  • Minimum Requirements:
  • Must be available to work evenings, weekends, and holidays
  • Strong interpersonal and communication skills
  • Must be able to work in a fast paced environment
  • High School diploma or equivalent required
  • Must show commitment and willingness to provide excellent customer service
  • Must maintain a neat, clean, and well-groomed appearance per the AEG Human Resources Policies and Procedures
  • Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain
  • Bilingual preferred

 

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