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Part-Time Ticket Operations Specialist

D.C. United
Washington, DC
Ticket Operations: Box Office Database Administration
Overview: The Ticket Operations Specialist will support the Ticket Operations department for D.C. United through working in the box office with varying responsibilities, providing support to full-time ticket operations staff on non-match days, and collaborating with different departments within the organization when necessary.  We are looking for someone to work approximately 20 hours a week.  
Essential Functions
o   Match Day Ticket Operations functions including selling tickets, will call, and customer service
o   Staff box office window on non-match days
o   Help with the transition from RFK Stadium to Audi Field in the summer
o   Build and maintain configurations within Ticketmaster ticketing software
o   Assist in the  processing and delivery of ticket orders
o   Data research, collection, and organization
o   Work on ticketing projects as assigned by supervisors
o   Assist in developing regular and ad-hoc reporting analytics for ticket sales
o   Help support other departments with ticketing/reporting needs as necessary
o   We are looking for a candidate that will be able to work 2018 D.C. United game days and a part-time schedule during the week
o   Knowledge of Microsoft Office
o   Ability to work with computers and learn a computer based ticketing system
o   High level of professionalism, customer service, and attention to detail
o   Excellent teamwork and communication skills
o   A desire to learn about the ticket industry 
Preferences, but not required:
o   Bachelor’s degree from an accredited college or university         
o   Experience in customer service
o   Experience in a sports or similar industry

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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