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Guest Experience Supervisor

D.C. United
Washington, DC
Facility Operations/Event Staff: Event Guest Relations
The individual in this role will be responsible for supervising a team of game day event staff dedicated to greeting guests, assisting them with questions, and monitoring crowd behavior. The event staff supervisor will ensure that each guest enjoys the game without disruption from others. D.C. United event staff supervisors will work to ensure that each employee is working their hardest to maintain the highest standards of customer service. Our Guest Services sta_ strive to provide our fans with the highest quality soccer and entertainment experience in safe, friendly, and enjoyable environment.
D.C. United is searching for a Guest Services Event Staff supervisor for the 2018 season (June through December). This individual will be responsible for supervising a staff of ushers and/or ticket takers.  Duties include checking in staff, preparing them for each event, and ensuring that they are carrying out their job responsibilities to the best of their ability. Must have excellent customer service, communication, and event management skills. Must also have supervisory experience and the ability to manage a small team. Previous event and management experience is required, preferably in sports. Knowledge of D.C. United is a plus. Must be able to walk long distances, climb stairs/ramps, and stand for extended periods of time. Alternative means can be used to complete these duties.
• Must be able to work all soccer events at Audi Field, including all D.C. United home games.
• Must have previous experience managing people.
• Must have previous experience dealing directly with customers.
• Must be able to work in extreme weather conditions.
• Must have excellent customer service and communication skills.
• Housing in the Washington, D.C. metropolitan area is highly recommended.
This is a PART-TIME/SEASONAL position with work hours based solely on our event schedule.
You must have evening and weekend availability.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. YES/NO I have transportation to and from Audi Field on game days.