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D.C. United Guest Experience Supervisor (2020) with D.C. United in Washington · DC

D.C. United jobs
Sports Jobs in Washington · DC
Facility Operations/Event Staff: Event Guest Relations
D.C. United, winners of thirteen domestic and international titles, is the most successful professional soccer club in U.S. history.  D.C. United exemplifies professionalism, and is dedicated to setting the standard for team and business affairs for American soccer.

POSITION SUMMARY
The individual in this role will be responsible for supervising a team of game day event staff dedicated to greeting guests, assisting them with questions, and monitoring crowd behavior.   The event staff supervisor will ensure that each guest enjoys the event without disruption from others.  D.C. United event staff supervisors will work to ensure that each employee is working their hardest to maintain the highest standards of customer service.  Our Guest Experience staff strives to provide our fans with the highest quality soccer and entertainment experience in safe, friendly, and enjoyable environment.

POSITION DESCRIPTION
D.C. United is searching for a Guest Experience Event Staff supervisor for 2020. This individual will be responsible for supervising a staff of ushers, Guest Experience host, and/or ticket takers.  Duties include checking in staff, preparing them for each event, and ensuring that they are carrying out their job responsibilities to the best of their ability.  Must have excellent customer service, communication, and event management skills.  Must also have supervisory experience and the ability to manage a small team.  Previous event and management experience is required, preferably in sports. Knowledge of D.C. United and/or Audi Field is a plus.  Must be able to walk long distances, climb stairs/ramps, and stand for extended periods of time.  Alternative means can be used to complete these duties.

QUALIFICATION STANDARDS
  • Must be able to work most events at Audi Field, including all D.C. United home games.
  • Must have previous experience managing people.
  • Must have previous experience dealing directly with customers.
  • Must be able to work in extreme weather conditions.
  • Must have excellent customer service and communication skills.
  • Housing in the Washington, D.C. metropolitan area is highly recommended.

This is a PART-TIME/SEASONAL position with work hours based solely on our event schedule. You must have evening and weekend availability.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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