Columbus Crew

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Manager, Inside Sales - Columbus Crew (Columbus · OH)

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Ticket Sales and Services: Ticket Sales Management
Columbus Crew is seeking a Manager of Inside Sales that will be responsible for recruiting, hiring, training and developing the Inside Sales staff with the focus to generate, maintain and increase full season, partial season, suite, hospitality and group ticket sales. This management role will act as a mentor by developing professional and personal skills of entry-level sales staff in addition to personally developing as a leader within the organization. With a focus on consistent training and development through personalized one-on-one coaching, the Crew Inside Sales program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

The position is based in Columbus, Ohio and reports to the Vice President of Ticket Sales and Service.

Essential Duties & Responsibilities
  • Recruit, interview, hire, train and develop Sales Associates with the focus of generating and increasing new sales revenue
  • Support growth of new sales revenue within full season, partial plan, group sales and premium sales
  • Lead, motivate, develop, and retain Inside Sales staff for future succession and opportunity within the Columbus Crew
  • Monitor, manage and evaluate Inside Sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with Inside Sales staff with appropriate feedback and direction for development
  • Responsible for initial on-sale events for new season ticket sales and group sales; timeline, e-marketing campaigns, in-game and external marketing integration, inventory management, and online activation
  • Develop department business plan, training strategy, scripts, policies and procedures
  • Work with other managers to develop strategic call campaigns, new sales packages and opportunities for new sales
  • Develop and execute relationships with other departments including Creative, CRM, Game Operations, CRM, Community Development and the Field
  • Resolve seating problems/concerns/issues related to new sales
  • Perform additional duties as assigned

Experience, Education and Licensure:
  • At least three to five (3-5) years of successful marketing and ticket sales experience in the sports or entertainment industry preferred
  • Must be proficient in Microsoft Office (Word, Excel & PowerPoint)
  • Excellent communication skills (verbal and written) and active listening skills
  • Experience with training, hiring and development preferred
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

Knowledge, Skills, and Abilities:
  • Must have at least 3+ years of sales experience, with a proven record of consistently achieving sales goals/targets
  • Bachelor’s Degree, Business or Sport Management preferred
  • Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
  • Proficiency in Archtics or similar ticketing software a plus
  • Must be organized, creative, enthusiastic, analytical and possess excellent interpersonal skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.