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IT Support Technician with Columbus Crew in Columbus, OH

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Technical Services: Technical Support/Help Desk
Description:
The IT Support Technician is primarily responsible for the day-to-day operation of the IT Department’s Help Desk function. The ideal candidate will exhibit patience, have strong critical thinking skills, be a self-starter, and demonstrate strong proficiency in communication. You will plan and deliver customer support services including installation, troubleshooting, and user assistance in areas of mobile devices, A/V equipment, computer endpoints, anti-virus, and more.


Essential Duties & Responsibilities:
  • Assist in troubleshooting and resolving problems for all networked devices (desktops, laptops, tablets, cell phones, etc.)
  • Provide support on match day and other events which may occur on nights and weekends
  • Develop and document new support and operations processes
  • Consult with users to identify needs and requirements
  • Maintain accurate software and hardware inventory
  • Interface with 3rd party IT support organizations
  • Support employees in resolving problems with IT, AV, and communications systems
  • Maintaining computer and phone systems and networks
  • Installing and configuring office equipment such as printers and scanners
  • Installing and maintaining desktop software
  • Managing user accounts including logins to 3rd party service
  • Face-to-face, phone, and email support for staff
  • Remote support of employees working from home or in other offices

Additional Sought After Skills:
  • Experience with VMware (ESXi/vCenter)
  • AD management
  • Powershell or other scripting experienc
  • Network, WIFI, and VOIP (Cisco Call Manager)
  • Infrastructure cabling

Education:
  • Bachelor’s degree from an accredited institution and minimum of 2 years work experience
  • Additional work experience considered in lieu of diploma

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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