Columbus Crew

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Director, Premium & Season Ticket Sales - Columbus Crew (Columbus · OH)

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Ticket Sales and Services: Ticket Sales Management
Description
Columbus Crew is seeking a Director, Premium & Season Ticket Sales that will be responsible for generating revenue through new business sales of Columbus Crew premium seating, season tickets, and partial plans.  It includes the execution of a sales plan designed to increase the Crew’s season ticket base.  This position will play a support role to the Vice President by managing dedicated premium and season ticket sales teams in order to achieve organizational sales and revenue goals. Additionally, the Director is responsible for accomplishing the company’s performance expectations of the Ticket Sales & Service department based on an annually set budget.  




The position is based in Columbus, Ohio and reports to the Vice President of Ticket Sales and Service.




Essential Duties & Responsibilities
  • Direct and train a qualified sales staff with the goal of increasing the season ticket base 
  • Develop and implement short and long-term sales plans
  • Mentor sales staff so that activity contributes to collective department goals
  • Additionally assist sales staff’s efforts to close prospected business 
  • Work closely with Ticket Operations and Service staff members to provide the highest level of customer service for all season ticket holders and partial plan customers
  • Administer efficient, accurate, and timely reporting mechanisms related to sales activity as well as budget pacing activity to be used by senior management
  • Create and execute events at Lower.com Field or off-site locations to maximize premium and season ticket sales opportunities
  • Oversee all premium, season ticket & partial plan sales communications including columbuscrew.com content, direct mail and e-mail 
  • Oversee the development of proposals, collateral materials and audio/visual resources
  • Ensure the development of qualified staff members in order to produce positive working environment and appropriately skilled employees
  • Maintain and achieve set personal sales goals as provided by the Vice President, Ticket Sales & Service
  • Maintain accurate records in support of sales efforts as defined by the organization
  • Develop and manage department budget goals for both revenue and operating expenses in a fiduciary manor
  • Manage all premium and season ticket inventory and communicate availability to sales staff members on a regular basis

Measurements of Success
  • Accurately forecasted business/sales results
  • Achieved or surpassed individual and team set sales goals
  • Maximized the net revenue goals as determined by senior management 
  • Created sales programs which have proven to increase the season ticket base
  • Secured new business through the efforts of the sales staff
  • Created several new initiatives which helped add value to the season ticket holder experience
  • Served as a proper role model in professional sports in sales, marketing services and corporate relations
  • Assisted other departments with overall business objectives and operations 
  • Assisted in the development of a strong staff who in their respective positions are league and sports team leaders
  • Affective manager
  • Strong written and oral communication skills
  • Executive presence
  • Team Player

Experience, Education and Licensure:
  • At least three (3) years of successful ticket sales experience in addition to one to two (1-2) years of management experience in the sports or entertainment industry preferred
  • Must be proficient in Microsoft Office (Word, Excel & PowerPoint)
  • Excellent communication skills (verbal and written) and active listening skills
  • Experience with training, hiring and development preferred
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.