Private Event Sales Coordinator - FC Cincinnati (Cincinnati · OH)

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Ticket Sales and Services: Client Relations/Customer Service
Job Title: Private Event Sales Coordinator 
Department: Private Events
Reports to: Director of Private Event Sales
About FC Cincinnati and TQL Stadium
FC Cincinnati is a professional soccer team that plays in Major League Soccer, having entered the league as its 24th team in 2019. The club’s wide and diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Originally founded in 2015 by Lindner III and current president Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship in record-setting fashion and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FC Cincinnati will open the club’s privately funded, 26,000-seat soccer-specific stadium in the West End neighborhood of Cincinnati in 2021.
TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in not only North America, but the world. Critically acclaimed firm Populous designed an innovative and forward-thinking stadium that will be one of the largest soccer-specific facilities in Major League Soccer. The $250 million, privately funded stadium will have a 26,000 capacity, with the closest seats within 15 feet of the field. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. Additionally, the team’s famous supporters’ section, The Bailey, will grow to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in the stadium, but still allows sufficient sun in to grow a natural grass field. The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s offices, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. TQL Stadium meets all current requirements to host CONCACAF and FIFA events, featuring top national teams from around the world, including the U.S. Men’s and Women’s National Teams, as well as the world’s top club teams for friendlies.  
Job Summary
The Private Event Sales Coordinator will be in a key support role on our Private Event Sales team by building and maintaining strong relationships with customers looking to use TQL Stadium, including club areas, suites, conference rooms, and more to increase revenue. This will include contacting existing and new lead lists, giving stadium tours to prospects, taking inbound and outbound calls, and more to achieve sales goals. This role will report to the Director of Private Event Sales and work directly out of TQL Stadium in Cincinnati, OH. 
Essential Duties & Responsibilities
  • Serve as a key part of the TQL Stadium private events staff to increase TQL Stadium revenue through private non-match day events
  • Collaborate with private events team to develop new sales opportunities for TQL Stadium that focus on a guest experience-oriented sales approach
  • Proactively build business opportunities with new and existing customers via networking, previous contacts, and internal/external leads 
  • Work with private events team to plan, execute and handle phone/email for all inbound and outbound sales inquiries and calls 
  • Use of event software to create, track, and maintain all leads and proposals for prospective clients, detailing the entire sales process
  • Conduct private event space tours for prospective clients
  • Provide accurate and timely information to clients, event operations staff and the food and beverage team
  • Collaborate with TQL Stadium hospitality provider, Levy Restaurants, before, during, and after each event to provide the client with a seamless experience between event operations and catering
  • Work with event operations team to continuously deliver on client expectations & event production 
  • Develop post event recap survey and provide monthly feedback reports to sales team 
  • Meet and exceed quarterly and annual TQL Stadium event sales targets set in collaboration with the Director of Private Event Sales 
  • Work with internal departments (ticketing, partnerships, marketing, etc.) to coordinate FC Cincinnati events at TQL Stadium 
  • Execute events onsite at TQL Stadium 
  • Always represent FC Cincinnati and its related affiliates in a professional manner
  • Perform other related tasks as assigned

  • Minimum of 2 years of event sales related experience 
  • Bachelor’s Degree in Business, Hospitality Management, Marketing, or another related field required
  • Experience working in an event venue atmosphere that consists of various size and types of events 
  • Start to finish event sales knowledge from sales prospecting, contract writing, event detailing and event execution 
  • Must be detail ordinated and capable of working on multiple events simultaneously 
  • Demonstrate the ability to work creatively among a team ordinated environment as well as work independently to achieve quarterly and annual sales goals 
  • Strong communication and interpersonal skills 
  • Possess a positive and personable attitude that fosters ongoing client relationships  
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities
  • Able to work non-traditional hours, including evenings, weekends, and holidays as necessary
  • Proficient in the Microsoft Office Suite and ether event booking software as appropriate
  • Ability to sit, stand and walk for long periods of time and occasionally lift, carry and/or drag up to fifty (50) pounds if necessary
  • Ability to proactively plan and trouble shoot issues at a fast pace
  • Ability to work under pressure to meet strict deadlines and priorities
  • Ability to work independently and as a part of a high functioning team
  •  Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Are you a current resident of the West End neighborhood in Cincinnati, OH?

  2. Will you be fully vaccinated for COVID-19 and be able to provide verification of vaccination prior to your start date?

  3. What salary range are you looking for?