MLS Jobs

Major League Soccer (MLS) and its Teams Jobs!

Guest Service Ambassador - CHAMPS Ambassador with Chicago Fire Soccer Club in Bridgeview, IL

Chicago Fire Soccer Club jobs
Sports Jobs in Bridgeview, IL
Facility Operations/Event Staff: Event Guest Relations
GUEST SERVICE AMBASSADOR DESCRIPTION: The game-day Guest Service Ambassador will work Chicago Fire soccer events at TOYOTA PARK. He/she is primarily responsible for providing each fan with a comfortable and enjoyable environment to view soccer matches. This is accomplished through superior knowledge of guest services and the layout of the facility, while ensuring that all policies and procedures are followed. This position requires 5 hour shifts and attendance is mandatory for every home game. The 2019 schedule will be released in January. 

RESPONSIBILITIES include but are not limited to: • Usher- Direct fans around building, check tickets • Guest Relations- provide wheelchair escorts, assist with lost and found, re-unite separated parties, wipe seats • Monitor seating areas, elevators and concourse • Uphold the fan experience standards set by the Chicago Fire

 QUALIFICATIONS: • At least 18 years of age • Excellent customer service skills • Excellent interpersonal and leadership skills with a diverse staff • Tenacious work ethic • Strong verbal communication skills • Detail oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change • Required to work every home game – shift generally starts two hours prior to kick • Attend four-hour preseason training highlighting Chicago Fire service standards and employee recognition program

 PHYSICAL & MENTAL REQUIREMENTS: • While performing the duties of the job, the employee is regularly required to stand for long periods of time (up to 4 or more hours) and walk up stairs. • Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds. • Must have ability to adjust to changing work hours and locations in the stadium as needed. 

OPPORTUNITIES: • Earn staff tickets for friends and family • Learn about soccer club from key department heads • Provide practical game-day experience to students interested in a career in sports and help identify candidates for Front Office positions that open

Job Questions:

  1. How did you hear about this job?

  2. Are you willing to work weekends and week nights? Yes or No?

  3. How would you describe excellent customer service?

  4. Do you have previous customer service experience? If yes, please explain.