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Guest Service Ambassador with Chicago Fire Football Club in Chicago · IL

Chicago Fire Football Club jobs
Sports Jobs in Chicago · IL
Facility Operations/Event Staff: Game Day/Event Staff
As the Chicago Fire Football Club, we pride ourselves on our sense of unity, high standards we have set for ourselves, and a passion for the game that connects us with those who want to share it with us. We seek to win at all times though not at all costs, we are selfless, humble and thankful for our opportunities. We are rigorous in our approach, and we will always: Do the right things, do things right and give 100%.
 
We are looking for Customer Service passionate individuals. The game-day Guest Service Ambassador will work Chicago Fire gamedays at Soldier Field. Qualifying applicants are primarily responsible for providing each fan with a comfortable and enjoyable environment to view matches. This is accomplished through superior knowledge of guest services and the layout of the facility, while ensuring that all policies and procedures are followed. This position requires a minimum of 6 hour shifts and attendance is mandatory for every home game. The schedule can be found at www.chicago-fire.com/schedule 




RESPONSIBILITIES include but are not limited to: 
  • Usher- Direct fans around facility, check tickets, greet fans with a smile & positive attitude, answer questions and ensure all fan needs are met, ensure safety of staff and fans, keep area clean, handle complaints and collect feedback, provide assistance fans with special needs and support other event day staff. 
  • Guest Services- provide wheelchair escorts, assist with lost and found, re-unite separated parties, wipe down seats, distribute giveaways, direct fans around facility, greet fans with a smile & positive attitude, answer questions and ensure all fan needs are met, ensure safety of staff and fans, handle complaints and collect feedback and support other event day staff.
  • Assist Chicago Fire Operations team with tasks as requested/needed
  • Demonstrate flexibility and creative problem-solving skills
  • Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs and immediately report any found issues to Team Member, Supervisor
  • Monitor seating areas, elevators and concourse for opportunities to create positive lasting memories for our guests
  • Perform all Guest Services duties as assigned while maintaining the highest professional standards
  • Punctuality and professionalism are a must as related to attendance and work schedule
  • The ideal candidate will thrive in a dynamic, fast paced, diverse environment
  • Uphold the Fan Experience standards set by the Chicago Fire 
 
CHARACTER TRAITS:
  • Bold, Brave & Bighearted
  • Customer service passionate
  • Hard work ethic and demonstration of proactiveness
  • Positive attitude and open-minded
  • Possess a keen attention to detail
  • Proficient time management and organizational skills
  • Strong written and verbal communication skills 
  • Team first mentality

QUALIFICATIONS: 
  • At least 18 years of age
  • Attend preseason training highlighting Chicago Fire service standards 
  • Must be comfortable working with, serving, answering questions and complaints for a diverse fan base
  • Must be comfortable working with children of all ages
  • Detail oriented and highly organized 
  • Ability to simultaneously handle multiple tasks and adapt to change 
  • Excellent customer service skills 
  • Excellent interpersonal and leadership skills with a diverse staff 
  • Strong verbal communication skills 
  • Tenacious work ethic 

PHYSICAL & MENTAL REQUIREMENTS: 
  • While performing the duties of the job, the employee is regularly required to stand for long periods of time (up to 4 or more hours) and walk up and down stairs. 
  • Nature of position requires physical mobility and the ability to lift a minimum of 30 pounds. 
  • Must have ability to adjust to changing work hours and locations in the stadium as needed.
  • Duties of the job will be outdoors in sometimes inclement weather conditions.

INSTRUCTIONS:
  • All eligible applicants must apply online by submitting a professional cover letter, resume and answering the pre-screen questions below: 
    • How did you hear about this position? 
    • Do you have reliable transportation to  Soldier Field? 
    • Are you able to work every FIRE Home Game throughout the 2020 MLS season (evenings & weekends)? 
    • What does great customer service mean to you?
    • Do you have  previous customer service experience? If yes, please explain.
  • Selected candidates will be required to participate in a phone interview
  • Second round interviews must take place in-person 
  • Final candidates must successfully pass a background check
 
All individuals that share the Chicago Fire Football Club Core Values of
BOLD, BRAVE & BIG-HEARTED
are welcome to apply!
 
The Chicago Fire is an Equal Opportunity Employer.

Job Questions:

  1. How did you hear about this job?

  2. Do you have reliable transportation to Soldier Field?

  3. Are you able to work every FIRE Home Game throughout the 2020 MLS season (evenings & weekends)?

  4. What does great customer service mean to you?

  5. Do you have previous customer service experience? If yes, please explain.