Game Day Retail Associate - TQL Stadium (Cincinnati · OH)

TQL Stadium jobs
Sports Jobs in Cincinnati · OH
Retail/Licensing: Retail Sales Associate
Job Title: Game Day Retail Associate  
Department: Consumer Products
Reports to: Team Store Manager
Employment Type: Part-Time

About TQL Stadium
FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio.  The club was founded around 3 pillars: give back to the community, be family-friendly, and win. In 2021, the FC Cincinnati foundation invested over $1,500,000 in the community. Its Soccer Unites program reached over 3500 children across 152 appearances. The club also unveiled two mini pitches, and has two more planned for 2022. 

FC Cincinnati opened the clubs privately funded, 26,000-seat soccer-specific TQL Stadium in the West End neighborhood of Cincinnati in 2021. TQL Stadium is one of the most ambitious soccer-specific stadiums in not only North America, but the world. 

In 2021, TQL Stadium hosted the U.S. Men’s National team World Cup Qualifier against Mexico, a thrilling 2-0 win in front of a sellout crowd. And in May 2022, TQL Stadium will host its first-ever concert, with legendary rock act The Who doing the honors.

Position Overview
The Game Day Retail Associate reports to the Team Store Manager and will assist with all team store/retail related functions on home game days. The Game Day Retail Associates role is to drive sales, acknowledge each customer, build loyalty, ensure high service standards and act as a brand ambassador in alignment with organizational core values and mission. The Game Day Retail Associate will work day of game only at various locations throughout TQL Stadium’s concourse.

Business Objectives
  • Leverage selling tools to achieve goals, maximize sales and have a positive impact on client’s overall game day experience.

  • Takes a proactive approach to self-development while giving/receiving feedback through coaching and training.
  • Exhibit pride through positive demeanor, body language and personal presentation.
  • Demonstrate professional etiquette through integrity, honesty and respect for others.

  • Consistently deliver customer service in line with our TEAMWORK values.
  • Acknowledge all customers and treat them as if they were a guest in your home.
  • Offer the unexpected to create a memorable experience.

  • Create an inspiring shopping experience through creative and compelling shopping environments, by actively participate in upholding the brand aesthetic in all merchandising activities.
  • Demonstrate a true passion for FC Cincinnati, Soccer and Cincinnati.
  • Ensure wardrobe is consistent with FC Cincinnati’s aesthetic.

Skill Requirements
  • Exceptional written, oral and interpersonal skills  
  • Strong customer service skills
  • Ability to Multi-Task
  • Creative Thinker
  • Must be available to work weekends and game days

Experience/Education Requirements
  • 6+ months of retail and/or customer service experience required
  • Knowledge of fashion, athletic apparel and trends is a plus
Work Hours
Hours include approximately 8-24 hours per month (hours vary by month due to game schedule), including nights, weekends, and potentially holidays. Must be available to work at least 70% of scheduled events per month. This job is part-time and seasonal, pay is $14.00/hour. Weekend availability is mandatory.

Work Environment
This This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable and lights are bright or dark with occasional exposure to pyrotechnics or strobe lighting. May be required to stand for up to 6 hours.

TQL Stadium is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Are you a current resident of the West End neighborhood in Cincinnati, OH?

  2. Will you be fully vaccinated for COVID-19 and be able to provide verification of vaccination prior to your start date?