Inside Sales Representative - Sales (Atlanta · GA)

Sales jobs
Sports Jobs in Atlanta · GA
Ticket Sales and Services: Ticket Sales
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Description
About Atlanta United FC
Atlanta United is Major League Soccer’s 22nd franchise and began play in 2017.  The club’s avid fan base has set MLS records in fan participation, including leading the MLS in number of season tickets sold for an expansion franchise and setting a new record for number of attendees at an MLS match.  Atlanta United is owned by Arthur Blank, co-founder of the Home Depot, and led by club President Darren Eales.  Atlanta United is a member of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Mercedes-Benz Stadium.

About Atlanta United FC Academy
Officially launched in 2016 prior to its first season in MLS, the Atlanta United Academy program aims to be the leading platform of youth soccer development in the Southeast and currently competes in the U.S. Soccer Development Academy program. The ATL UTD Academy consists of teams in age groups U-12, U-13, U-14, U-15, U-16, U-17 and U-19. Shared with the first team, the Academy trains and competes out of the Training Ground.

About Atlanta United II (USL)
Launched in 2018, Atlanta United II competes in the second division United Soccer League. The club aims to provide a platform for growing top Academy players, developing MLS prospects, and expanding the Atlanta United brand further into the state of Georgia. Atlanta United II will train alongside the first team and Academy at the Children’s Healthcare of Atlanta Training Ground and will compete at Fifth Third Bank Stadium at Kennesaw State University.

About AMB Sports + Entertainment Group
AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, Atlanta’s Major League Soccer team, Atlanta United FC, and the new Mercedes-Benz Stadium.

Who we are 
We use our core values as a compass to guide our decisions because they are our North Star.  If we live our core values daily, we know everything else will take care of itself.  We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment.  We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

Our Ideal Candidates
Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.  When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. 

Collaborate – Realize that we are better together than we are alone.  We achieve much better results when others have the opportunity to add their diverse perspectives.  Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult.  Find opportunities to lead by example in the way you pitch in and help others.  Giving back to others is at the heart of what we do. 

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity.  Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. 

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.  Take advantage of this rare opportunity by utilizing available resources.     

Position Summary
We are seeking a dynamic, professional, energetic, communicator with a successful selling track record (preferred) in collegiate, minor league and/or professional sports.  Our Atlanta United FC Ticket Sales team is responsible for helping the franchise meet its financial goals while delivering the highest levels of customer service.  The requirements for this position include, but are not limited to, those outlined below.  

Roles and Responsibilities
  • Develop, enhance and maintain relationships with season ticket members by phone, email and in person.
  • Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, matchday questions, etc.
  • Collect season ticket member information and manage customer records within Archtics and CRM.
  • Communicate upcoming promotions and other season ticket member benefit information.
  • Converting the current Founding membership base into a 35k+ season ticket base
  • Responsible for generating revenue mainly via phone; daily expectation of 5-6- hours of phone time through 50-100 calls per day
  • Sell through outbound sales calls, via phone, online meetings, and face-to-face sales presentations to executives & individuals in the area to sell tickets 
  • Perform basic office functions as needed and be expected to attain ticket sales using the tools that are provided and creativity that can benefit in a growth of ticket sales such as social selling techniques, live Chat, and e-brochure presentations using 3D Virtual Venue technology
  • Working information booths at various community events to focus on lead generation
  • Attend regional team events promoting ticket sales initiatives
  • Prospect new companies and other organizations to establishing a personal lead base
  • Establishing relationships with large group prospects for referral and up-sell business
  • Helping answer incoming sales calls utilizing up-selling techniques
Qualifications and Education Requirements
  • Hold Bachelor’s degree or 1-2 years equivalent in telemarketing and/or sales experience with a team, athletic department
  • Advanced level Spanish fluency (speaking, reading and writing); working knowledge of other languages is a plus

Required Skills
  • The ideal candidate should be aggressive, competitive, creative, professional, mature, good listener, self-starting and committed to the team concept
  • Customer service skills
  • Positive attitude & team oriented
  • Willing to work long hours including weekends and holidays
  • Excellent knowledge of PC systems including Word, Excel and database related packages
  • Working knowledge of Archtics or CRM is a plus