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CRM Marketing Manager with USA Cycling in Colorado Springs · CO

USA Cycling jobs
Sports Jobs in Colorado Springs · CO
Technical Services: IT Database Management/Services
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USA Cycling is the national governing body for the sport of cycling and oversees the disciplines of road, track, mountain bike, cyclocross and BMX. With a mission to develop the sport of cycling in the United States and to achieve sustained international racing success, USA Cycling supports cyclists at all levels, from those just beginning in the sport and participating in fun rides to seasoned professionals. The organization not only identifies, develops, and selects cyclists to represent the United States in international competition, but also supports amateur bike racing through grassroots development programs and the provision of critical infrastructure to run organized racing. By joining USA Cycling, you will be able apply your individual talent and passion to our mission and shape the future of our organization! The CRM Marketing Manager will report to the Director of Membership and will work out of our Colorado Springs, Colorado headquarters. The ideal candidate will have experience overseeing the execution of CRM systems and a track record of optimizing system tools to their fullest. A creative, results-driven mindset is needed to seek ways to ensure that each USA Cycling business unit is fully served by system capabilities. 

The CRM Marketing Manager will be responsible for the following: 
  • Managing all B2C communications, working to ensure that the database and outgoing marketing create lifetime brand loyalty journeys with USA Cycling. 
  • Build, execute and lead CRM strategy for email and push notifications to drive membership engagement.
  • Create and manage a retention strategy that grows customer frequency year over year.
  • Evolve cadence, content and promotions to match membership trends thus ensuring solid quarterly performance marketing programs.
  • Develop reports for key stakeholders to demonstrate ongoing performance results of CRM programs and communication.
  • Cross-functional collaboration with marketing team on campaigns and digital marketing initiatives. 
  • Performs these and other duties as assigned. 
 
Qualifications
  • Proven track record in customer lifestyle marketing, segmentation and testing to drive engagement,  conversion and sales performance
  • Expert knowledge of website analytic tools (i.e. Google Analytics and Adobe)
  • A continuous learner with a proven track record of innovation and creativity
  • Strong data and analytical skills to quantify and improve marketing results
  • Ability to think critically about prioritization decisions and make smart trade-offs
  • Thrive on responsibility and display a passion for quality results
  • Excellent verbal/written presentation and interpersonal skills
  • Teamwork: working selflessly with others in pursuit of a common cause 
  • Power to build positive, professional relationships with internal and external customers and members of the Cycling community
  • Positive, can-do attitude with ability to be creative in overcoming resource limitations.
  • Willingness to work non-traditional work hours including some weekends and holidays

Education
  • Bachelor’s Degree in Marketing or equivalent work experience is required. 

Experience 
  • A minimum of 3-5 years email and CRM experience, with specific experience managing lead generation, engagement and retention programs to scale
  • Experience with Sales Force preferred 
  • Prior work experience in a membership based organization 

Software Utilized
  • CRM and Marketing Automation (i.e. Salesforce and Marketo) and acquisition tools, Microsoft Office (Word, Excel, PowerPoint)

Travel
  • Less than 5 % 

Compensation and Benefits
  • This is a full-time position that will be based in Colorado Springs. 
  • Compensation commensurate with experience and qualifications.
  • Comprehensive benefits package, an exciting work environment and inclusive culture.  
 
 How to Apply 
To pursue this opportunity further, please apply with a current resume/CV and a cover letter detailing your experience and qualifications for  the  role.
 
USA Cycling is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.   

Job Questions:

  1. How did you hear about this job?

  2. Do you have a minimum of 3-5 years email and CRM experience?

  3. Do you have experience with managing lead generation, engagement and retention programs to scale?

  4. Do you have prior experience working with Salesforce?

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