U.S. Equestrian Federation

U.S. Equestrian Federation Careers

PC/Desktop Support Technician with US Equestrian in Lexington · KY

US Equestrian jobs
Sports Jobs in Lexington · KY
Technical Services: Technical Support/Help Desk
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This position supports the Federation’s mission and vision by demonstrating a commitment to exemplary member service, as well as a collaborative spirit, equality, fairness, respect, and accountability.
 
JOB SUMMARY:
Under the general direction of the Director, Technology Infrastructure, this position is responsible for troubleshooting and resolving all technical issues for client workstations and peripheral devices, including telephones, for all users and all Federation locations.
 
Duties and Responsibilities:
  • Troubleshooting and resolving workstation hardware/software and network problems, performing internet research and providing technical support to all users.
  • Assembling, installing, and configuring hardware/software for new workstations and performing maintenance on all workstations.
  • Maintaining and troubleshooting telephone and peripheral devices.
  • Performing other duties including assisting the Network Engineers, performing restoration of tape backups, modification of the network, e-mail, and voice-mail accounts.
 
Goals and Objectives:
  • Workstation hardware/software, network problems, and problems with peripherals are resolved in a timely manner and equipment can be used effectively with minimal interruption of workflow.
  • Standard hardware configurations deployed are effective and support business needs and requirements.
  • Assembly, installation, and configuration of new workstations is effective and performed in a timely manner, 
  • Effective service and technical support is provided in a timely manner and interruption of workflow is minimized.
 
Required, Knowledge, Skills & Abilities:
  • Analytical or problem solving skills.
  • Ability to maintain performance under pressure.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills. 
  • A+/MCTS/MCSA recommended.  
 
Education and Experience:
  • High School diploma or equivalent required.  
  • Some college preferred.
  • 2 years of directly related experience preferred. 
  • At least one year experience in troubleshooting and maintaining computers, copiers, and printers required. 
  • Must have experience in MS Office 2010, 2013, 2016, Windows 7,8.1,10, Mac OS, PC/Mac hardware, and network cabling. 
  • Audio visual skills are a plus.
 
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Please attach a resume in either Word document or PDF format. Preference will be given to applicants who provide an updated resume.**

Job Questions:

  1. How did you hear about this job?

  2. Are you legally eligible to work in the United States?

  3. Have you ever been convicted of a crime? Please note that answering yes to this question does not necessarily exclude you from employment.

  4. If you do not live within commuting distance of Lexington, KY, are you willing to relocate at your own expense?

  5. Please list any relationships and/or relatives you have currently employed with the United States Equestrian Federation.

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