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Member Support Assistant (Part-Time) with Next College Student Athlete in Las Vegas, NV

Next College Student Athlete jobs
Sports Jobs in Las Vegas, NV
Communications/Community Relations: Corporate Communications
Member Support Assistant (Part Time)
Located in our Las Vegas office

ABOUT NEXT COLLEGE STUDENT ATHLETE (NCSA)
NCSA is the world's largest and most successful collegiate athletic recruiting network. A wholly-owned subsidiary of Reigning Champs LLC ( www.reigningchamps.com), NCSA's 700 teammates leverage exclusive data, proprietary matching algorithms, and personal relationships built over nearly two decades as the industry leader to connect tens of thousands of college-bound student-athletes to more than 35,000 college coaches nationwide across 34 sports every year. You can learn more about NCSA at  www.ncsasports.org.

Member Support Assistant Job Details
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.

Responsibilities
  • Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
  • Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
  • Two to three hours of phone interaction with NCSA members per day
  • Two to three hours of email interaction with NCSA members per day
  • Coach NCSA student-athletes/families as needed
  • Answer questions regarding recruiting related questions
  • Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
  • Provide a world class customer service experience to any and all NCSA clients
  • Other responsibilities as assigned
  • Weeknight and weekend availability required, 25-29 hours per week
  
Requirements
  • Ideal candidates have played or coached high school or collegiate sports
  • World class customer service skills
  • Organized and detail oriented
  • Strong work ethic with team player mentality
  • Professional, friendly phone demeanor
  • Excellent conversational skills
  • Proficiency with Microsoft Word, Excel and Outlook
  • Excellent writing skills
  • Passionate about college athletics
  • Goal oriented with a desire to succeed
  • Schedules:
  • 12pm - 6pm during the week preferred
  • Hourly Rate: $12.00/hour

National Collegiate Scouting Association LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state, and local laws.

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