Churchill Downs

Churchill Downs

Ticketing Inventory, Pricing & Data Analyst - Churchill Downs Racetrack | Home of the Kentucky Derby (Louisville · KY)

Churchill Downs Racetrack | Home of the Kentucky Derby Jobs
Jobs in Louisville · KY
Ticket Operations: Box Office Database Administration
Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September, and the Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The saddling paddock and the stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility. 
Churchill Downs also recently announced three major multi-year capital investments to transform key areas at the home of the Kentucky Derby. These projects will ultimately provide new, unique and extraordinary guest experiences in the coming years. Plans include the debut of a new project each year over the next three years, beginning with the Homestretch Club for Kentucky Derby 2022, the Turn 1 Experience for Kentucky Derby 2023, and culminating with a Paddock area redesign for the 150th running of the Kentucky Derby in 2024. 
"These improvements will blend 147 years of tradition with an updated atmosphere that celebrates our storied past and ushers in a spectacular future for Churchill Downs." – Churchill Downs Racetrack President - Mike Anderson

  • Recommends and Analyzes all pricing
  • Implements regression analysis techniques to rank race days and tier packages 
  • Create dynamic and variable pricing models to maximize revenue
  • Oversee F&B, parking, program and other pricing breakdowns and ticket type builds
  • Analyze renewals, retains, and overall customer makeup based on trends and attendance
  • Analyze renewal %’s and build forecasting models
  • Rank and review race days and best possible dates to place future race dates or create new ones
  • Analyze offerings that are most successful (family adventure day, senior day, etc.) and propose new ideas
  • Build and analyze call campaigns or cadencing that is data based on most effectiveness 
  • Create working visualizations and dashboards for the executive team to see trends and real time information
  • Pull reports daily and frequently analyze ticketing data to make observations on the companies needs
  • Other duties as assigned
·         Adhere to CDI/CDRT Policies and Procedures
·         Represent Churchill Downs in a professional manner both inside and outside of the organization
·         Perform duties as workload necessitates
·         Demonstrate flexible and efficient time management and ability to prioritize workload
·         Be respectful to colleagues and function in a team environment
To perform this job successfully, candidate must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.
·         Proven premium sales experience managing both process and the sales performance required of such position at a sports or entertainment venue, with vast amounts of knowledge pertaining to entertaining, selling and servicing Premium & VIP customers is preferred. 
·         Proficient in basic software programs
·         Creative and enthusiastic with excellent interpersonal skills
·         Available to work race days and special events
·         Possess a willingness to work long hours, evenings, weekends and holidays.
·         Must demonstrate prior experience in dealing with high level clients including dignitaries, officials, celebrities, premium ticket holder, club members, high stakes wagerers and/or members of the thoroughbred racing community.
·         People oriented, able to multi-task, be organized, motivated and detail focused
·         Prior interaction with the public and/or working knowledge of the horse racing industry preferred
·         Proficiency in Microsoft Office and other related software and open to learning new technologies
Bachelor’s degree (B.A.) from a four-year college, or equivalent combination of education and experience is preferred. 

Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public.  Ability to communicate effectively under pressure and when working under a deadline.

Knowledge to apply mathematical operations to such tasks as analyzing costs, return on investment, and analyzing metrics and statistics in comparison to company goals and performance. 

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams.
When dealing with prospects and clients, employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event.
Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.
•             Travel Requirements: Does not require travel outside of Louisville

•             Physical Demands: This position requires the ability to lift up to 10 pounds.

•             Work Environment: The incumbent primarily works in an office environment, however is expected to attend Churchill Downs race days. 
This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions.

The ability to move swiftly throughout the facility and stand for long periods of time is necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of the position.  As the nature of business demands change so, too, may the essential functions of this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you willing to work a flexible schedule including weekends, evenings and holidays?

  2. Please provide your minimum salary requirements.