CRM Manager - Sports Business Journal (Open to Remote)

Sports Business Journal jobs
Sports Jobs in Open to Remote
Technical Services: Computer Information Systems
Who We Are








Leaders Group is the newly formed global holding company for the world’s foremost B2B information services providers to the Sports and Gaming business, including the Sports Business Journal, Sport Techie, Leaders in Sport, Newzoo, and The Esports Observer. We provide intelligence, analytics, events, media, and networking to these industries via our market-leading media content, data assets, and network.








The business of Sports and Gaming is a multi-billion-dollar global market with significant unmet demand for more timely data and information as well as better intelligence to help participants optimize their businesses. We work collaboratively across our brands to enhance and accelerate product development, provide superior access to our collective global data assets, and build and capitalize on an increasingly connected global professional network to better serve professionals in the sports and entertainment industries. Additionally, we look for investment and acquisition opportunities to continue to build the most compelling and highest quality offerings for clients in the industry.








Overview







The CRM Manager will work across all global business units to create and enable solutions for our business partners. The role will cross technical and analytical disciplines in support of a cloud-based architecture that spans all aspects of the business: Revenue, Operations, Marketing, Event Management, and client facing Application Teams.








Role Qualifications:







  • Bachelor’s degree or equivalent experience
  • Prefer 4+ years of experience with Salesforce CRM and Pardot
  • Agile work style with the ability to implement feedback and refine products
  • Experience with Salesforce integrations (e.g., DocuSign, 3rd party apps) and APIs
  • Excellent communication skills and time management
  • Analytical mindset with great problem-solving skills
  • Ability to drive change across a globally dispersed team








Role Responsibilities:







  • Provide superior level of training across the organization in the respective tools (Salesforce & Pardot)
  • Lead the administration of internal business applications (e.g., Salesforce, Pardot, Cvent, Tibco, and other 3rd party ‘add-on’ applications)
  • Responsible for the development and maintenance of back-end technical functionality including, but not limited to: SFDC flows, process builder, multi-system integrations via APIs, and various day to day user support requests
  • Partner with business stakeholders to understand their needs and build end-to-end solutions across the SaaS platforms
  • Proficiency within the system(s) to be able to recognize and diagnose deficiencies and develop solutions to enhance business and system performance
  • Participate in long-term Enterprise Data Warehouse (Snowflake) development and respective technical implementation
  • Contribute towards technology roadmaps (build) while managing day to day SFDC operational needs (run)


Key Deliverables Are:








  • Processes and Procedures – Develop internal policies and best-practices
  • Data | System Quality – Participate in efforts to maintain quality of the data using customer feedback, concerns, questions. evaluating and identifying issues; and coordinating and implementing best practices regularly
  • Optimization – Constantly seek ways to optimize and streamline various integrations across the organization
  • Monitoring Usage – Share best practice trends to improve adoption and tool ROI
  • Tool Support – Acting as a tool administrator and mentor across our cloud-based architecture that includes: Salesforce, Pardot, and Cvent
  • Support of Global Technology, as needed - Provide support and thought leadership on any other deliverable deemed necessary by the Leaders Group Global Technology

Job Questions:

  1. What are you salary expectations?

  2. Do you have experience as a SalesForce admin?

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