Representative, Ticket Sales - Miami Dolphins (Miami · FL)

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Ticket Sales and Services: Client Retention/Customer Service
Position: Representative, Ticket Sales
Department: Ticket Sales & Service
Reports To: Manager, Sales Development
Status: Full time




Summary: 
You’ve competed your whole life and you love the feeling of achieving results and hitting your goals. You’re a hard worker, waking up early doesn’t scare you, when you see a challenge you get excited. Most of all, you want a career for yourself and having the opportunity to grow is important to you.

Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, Miami Open, College Football Playoffs, international soccer and a host of world-class events including the Formula 1 Miami Grand Prix. In 2016 we were nominated for Sports Business Journal’s Sports Team of the Year Award and Best Sports Facility of the Year Award, and in 2019, a recipient of Front Office Sports’ “Best Places to Work”. The team has seen record growth in ticket sales and has become recognized as one of the premier organizations to work for in sports. Under the direction of CEO Tom Garfinkel and CRO Jeremy Walls (SBJ 40 under 40 winner) the ticket sales team is prepared to continue to maximize revenue and grow careers.

The Miami Dolphins foster an environment of a “Results based Culture with Heart” and  live by an “Attitude, Effort, Results,” mindset. While this is a competitive environment, we excel as a team as we strive to meet and exceed personal and department revenue goals. With career growth being the ultimate goal, in the last five years our Sales Development team has produced over one hundred (100) promotions to account executive roles, ten (10) premium sales managers, and ten (10) managers in sales leadership positions. 




Job Overview:
The Miami Dolphins Sales Development program is an entry level ticket sales position designed to give you the sales skills and abilities to grow your career in the Ticket Sales side of professional sports. Your goal as a member of our team will be to produce ticket sales revenue and ultimately earn a promotion during a 9 month period to one of our 5 Account Executive sales teams within the organization.




Expectations:
Phone calls and touchpoints are used to set appointments to showcase Hard Rock Stadium and all of the seating products available to fans. You will be a full-menu sales consultant with free reign to sell all Dolphins products: including season ticket memberships, group tickets, luxury seating and executive suites. Furthermore, you will have the opportunity to sell concerts, some of the most sought after soccer matches in the world, and the 3rd largest tennis tournament in the country- The Miami Open. In this sales development role, you will be give all of the tools to be successful with daily sales technique trainings as a team and bi-weekly one-on-ones where we establish how you’re progressing personally and professionally as you look to grow your career.
 
Metrics for success include: 40 hours per weeks, 100+ outbound calls each day, 5 daily sales pitches executed, and achieving annual revenue targets.

Next Steps:
If you have any more questions visit our program’s website here www.miamidolphins.com/md/. We are actively looking for diverse candidates for a June 2021 start date!
 
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.
 
The Miami Dolphins & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening.
 
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

Job Questions:

  1. Please provide us with the full name and email address for us to contact for a reference.

  2. Would you like to be considered for any other Miami Dolphins sales position? If so list in order of preference (New Business, Service, Groups, Premium).

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