Account Manager, Membership Service - Miami Dolphins (Miami · FL)

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Ticket Sales and Services: Hospitality Management
Position: Account Manager, Membership Service 
Department: Ticket Sales & Service
Reports To: Manager, Membership Service
Status: Full time

We are looking for the right individual to join our team and sell the home of the Miami Dolphins. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, Miami Open, College Football Playoffs, international soccer and a host of world-class events including the Formula 1 Miami Grand Prix. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview:
Following a $500 million dollar renovation in 2015, Hard Rock Stadium offers unparallel club, luxury seating, and suite options which set the standard for live events. The Membership Service Representative is directly responsible for retaining a book of business comprised of 100/300 level member accounts, servicing client needs, reaching touchpoint goals, seeking new revenue opportunities and actively selling on a day-to-day basis. 
Major Responsibilities:
  • Meet and exceed retention and new sales revenue goals
  • Respond and resolve customer complaints, requests, and inquiries 
  • Identify new sales opportunities through upsell, referrals, add-ons, suites and groups
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Offseason focus will transition to prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Meet daily and weekly outbound calls and touchpoints
  • Other duties and special projects as assigned

Job Requirements:
  • Bachelor’s degree preferred
  • Minimum of one-year sales experience in F2F selling, outbound sales, entertainment or sports industry preferred.
  • Must have a passion for customer service and ability to seek new sales opportunities.
  • Excellent written and oral communication/interpersonal skills are a necessity.
  • Ability to multi-task
  • Excellent organizational skills, attention to detail and time management.
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events.
  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM
  • Candidate should be competitive, professional and self-starting.
  • Bilingual (English/Spanish) a plus
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.
If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!
The Miami Dolphins & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

Job Questions:

  1. Please provide us with the full name and email address for us to contact for a reference

  2. Would you like to be considered for any other Miami Dolphins sales position? If so list in order of preference (New Business, Service, Groups, Premium).

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