Senior Level - Ticket Sales & Service - Future Consideration with TeamWork Online Partners in Cleveland · OH

TeamWork Online Partners jobs
Sports Jobs in Cleveland · OH
Ticket Sales and Services: Ticket Sales
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TeamWork Online is committed to helping those who have been impacted by COVID-19.

If you or someone you know is currently looking for your next opportunity within the sports space as a senior level executive interested in ticket sales & service, please submit a complete profile / application.   On the job questions, you will be asked if you could move or stay local.

The goal of this opening is to help ease the transition for as many executives either now or when life begins to return a bit more to normal. Listed below are a few of the responsibilities that could be associated with this type of role.

Essential Duties and Responsibilities could include the following: 
  • Responsible for driving revenue through the sale of season, group and individual game tickets. 
  • Direct and oversee the day-to-day activities of new business efforts, season ticket sales, group sales, service and ticket operations through the development and execution of strategic plans to achieve departmental and organizational goals inclusive of activity, pipeline and glide path targets. -
  • Grow the season ticket base through the sales of new FSE’s and the retention of existing FSEs. Develop and execute season ticket renewal strategy to maximize retention and grow revenue. 
  • Create and direct the implementation of a season ticket service plan inclusive of ongoing customer touchpoints, impactful benefits, identification of at-risk accounts and an effective renewal campaign.
  •  Expand existing group sales programs and identify new sales verticals and prospect pools. 
  • Manage individual ticket sales, promotional offers and inventory to maximize yield while maintaining season ticket holder value. 
  • Oversee ticket operations inclusive of ticketing systems, ticketing partner relationships, ticketing inventory and parking fulfillment with a focus on providing a seamless customer experience. 
  • Establish departmental goals, budgets, expectations, standards, compensation and incentives. 
  • Monitor performance versus established expectations and provide accurate sales forecasts on an ongoing basis. 
  • Work with the Data Analytics to aggregate and evaluate data and KPIs to set and manage the sales strategy and performance. 
  • Prepare, review, and monitor the expense budget for season ticket sales, group sales, individual ticket sales, and service to identify trends and variances for budgetary projections and take remedial measures, as necessary, to attain budgetary guidelines. 
  • Manage a team of subordinate supervisors and staff and is responsible for the overall direction, coordination, and evaluation of employees. 
  • Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. Are you willing to relocate?

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