Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, we embrace these qualities, so if this sounds like you then please read on!

The Role:

Live Nation is seeking a qualified Box Office Manager to oversee ticketing operations for Hollywood Casino Amphitheatre in Tinley Park, IL. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.

This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated venues. Travel may be required.

Responsibilities:

Managerial Duties

Serve as the main Ticketing contact for all events at the venue
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

Event Management

Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
Assist with the monitoring of all ticket inventory
Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties

Maintain accurate Box Office accounting records and archives
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Responsible for the preparation of all Box Office settlement reports on event nights
Actively participate in event settlements, as needed

Other Duties

Monitor all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in entertainment industry
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
Any additional duties as assigned by leadership

Qualifications:

Bachelor’s degree from an accredited university or comparable work experience
2-3 years’ experience as a Box Office manager or representative, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Ability to communicate respectfully with diplomacy across all levels of business is essential
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Ability to work evening and weekend hours, based on the needs of daily business operations
Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines

We offer competitive compensation including Vacation and Holiday Pay, Medical/Vision/Dental and Life.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

How can we help?

Phone: (216) 360-1790 Email: [email protected]