Who We Are:Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
VP, Design & User Research (UXR)
About the opportunity
We’re looking for a senior leader to join our Technology team for On Location & IMG Events.
The VP of Design & UXR defines and cultivates a clear and impactful customer experience vision across product design and UXR for all event products and services. From the Super Bowl to the Olympics, our products and services will shape guest and staff experiences at world class events around the world. This position will report to the SVP of Product, Design & Data and be a key contributor of insights and team leadership on the Technology team.
In this role, you will…
Lead the product design strategy and vision
Advise and collaborate with senior directors and leaders on design led thinking, strategy and pathways to achieve business goals.
Direct and maintain the overall design and UXR vision and strategy to achieve successful, memorable, and repeatable experiences for guests, customers and users of our products.
Develop and oversee a framework that elevates and upholds the quality of UX and UI craft in the org.
In strong collaboration with marketing, elevate the experience to be customer centric, and scale to provide a consistent experience across events and experiences.
Cultivate a working climate that keeps people contributing to the vision in their most meaningful way.
Maintain psychological safety and a culture of feedback that uplifts the trust, quality and potential within and around the design team.
Foster an environment of trust and authenticity, internally and externally
Clarify and maintain the design organization’s mandate and purpose as it relates to the business and its customers.
Provide and develop standards for career guidance, upleveling support, hiring and performance management.
Compose and organize and manage the design and UXR teams to maximize efficiency, effectiveness of its work and solutions, and overall wellbeing.
Lead business goals
Maintain a clear connection from design to value across all aspects of product and across all customer touchpoints
Lead long-term strategic planning to position product design in anticipation of future business conditions, challenges, or unique opportunities and scale to meet those needs
Establish design ops and systems that facilitate unification of platform components under a connected and consistent feel.
Maintain strong relationships with senior leaders (Engineering, Marketing, Data, …) to ensure that design resources and activity are functioning continuously at peak potential.
Experience we’ll look for in you…
7+ years leading distributed design teams of at least 8 people producing thoughtful, quality products
10+ years in designing and shipping quality digital B2C products at scale for web and native platforms
Leadership and management of UX Researchers.
Directing broad design efforts, direction and vision.
Establishing and implementing design standards and systems from an operational standpoint.
Defining and organizing multiple products under a unified design language.
Demonstrated experience shaping strategy and product design in collaboration with product and engineering leaders.
Attributes we’d like you to have…
A passion for providing people with great experiences and hospitality through the use of creative technology and design.
Exceptional communication habits and skills.
Leadership of cross-functional teams.
Ability to quickly context switch and zoom from high altitude strategy to near-to-the-ground tactical feedback and delivery
Paid time off. It’s important to take care of yourself. That’s why we have a generous PTO and family leave policy.
Healthcare coverage. We offer competitive health, dental and vision coverage, and a range of other benefits.
Find community. Our Employee Resource Groups help foster a culture of diversity, support and inclusivity.
About the division & team
Technology for On Location & IMG Events lives at the intersection of technology, hospitality, and events, operating scaled businesses and creating direct-to-consumer offerings with the world’s best creative talent and brands at the center. We are a team of product managers, designers, engineers and data scientists focused on building cutting-edge hospitality experiences that help shape an engaging future for events.
More about Endeavor
Endeavor is a global media and entertainment company with world-class brands and capabilities across talent representation, sports, fashion, event management, and brand marketing. Comprised of industry leaders including entertainment agency WME; sports, fashion, events, and media company IMG; and premier mixed martial arts organization UFC, Endeavor likely plays a significant role in the content you love and the experiences and events that you never forget. Our companies and represented talent and brand clients collectively reach billions of passionate fans, directly, every single day.
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.
Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Range Minimum:
Hiring Range Maximum:$265,000 annually