U.S. Soccer Federation

U.S. Soccer Federation Careers

Coordinator, Ticketing - U.S. Soccer (Chicago · IL)

U.S. Soccer jobs
Sports Jobs in Chicago · IL
Ticket Operations: Ticket Operations
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U.S. Soccer Overview 

We are U.S. Soccer and we are the future of sport in the United States.  Our mission is to make soccer the preeminent sport in the United States.  We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans.  We seek motivated, passionate, skilled people who can think, create and work on a team.  
U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.

The Federation’s core principles set organization-wide standards to identify and foster our culture and inform how we interact and hold each other accountable. These principles guide U.S. Soccer: We Win Together.  We Aim High.  We Champion Diversity, Equity & Inclusion.  To be successful as a USSF employee, it is critical to demonstrate and live up to these principles every day and with every interaction with peers, stakeholders, and partners. 

The Federation’s core values are the individual attributes and characteristics that staff embody to uphold the organization’s principles and succeed. These values guide our employees: Integrity. Commitment.  Teamwork.  Respect.

Primary Responsibilities 
  • Assist with building events on Ticketmaster back-end using EMT, Host, and Archtics along with non-Ticketmaster venues
  • Manage manifest and seat inventory
  • Collaborate with venue ticketing departments to prepare for upcoming events
  • Oversee and fulfill group and internal orders
  • Support ticketing account management for sponsors
  • Create detailed ticket information pages for fans 
  • Provide excellent customer service in-person, over the phone, and written correspondence
  • Supervise on-site box office, including set-up, staffing, payments, resolution, and reporting
  • Maintain and develop U.S. Soccer’s Account Manager ticket portal website
  • Assist with game day Upgrades program
  • Complete extensive post-match reporting, financial reconciliation, and data analysis
  • Identify new methods and trends within the sports and entertainment industry
  • Perform additional duties assigned by the Senior Manager of Ticketing and VP of Events

Minimum Qualifications 
  • Bachelor’s degree required 
  • 2+ years of ticket operations/sales experience 
  • Proficient in Microsoft Office, especially Excel
  • Prior customer service experience, both in-person and over the phone
  • Excellent written and verbal communication skills
  • Ability to prioritize and manage multiple projects simultaneously
  • Ability to quickly problem-solve in fast-paced environments (i.e. on-site box office)
  • Ability to work in a team environment
  • Able and willing to travel up to 40% of the year 
  • Able and willing to work non-traditional hours including evenings, weekends, and holidays as needed

Desired Qualifications 
  • Prior experience using Ticketmaster software (Archtics, Host, Account Manager, TMOne)
  • Prior experience in data analysis
  • Desire to continually learn new ticketing techniques and follow trends

Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes: Adopt a company centric approach—Serve the Athlete and the Fan
  • Desire to continually learn new ticketing techniques and follow trends
  • Embrace and see learning as a lifelong pursuit 
  • Process a growth mindset—keeps an open mind and seeks new challenges 
  • Practice self-assessment and self-reflection
  • Open to criticism and does not make excuses
  • Possess a tireless work ethic
  • Wants to be part of a team that wins
  • Has the ability to be firm but fair 
  • Communicate in a direct, open and honest manner
  • Build relationships through genuine interpersonal skills 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.