This position supports the Federation’s mission and vision by demonstrating a commitment to exemplary member service, as well as a collaborative spirit, equality, fairness, respect, and accountability.
Under supervision of the Director of Licensed Officials, this position works closely with various breed/discipline committees and affiliates to develop educational materials for applicants and licensed officials. In addition, this position assists in the development or review of curriculums for each breed/discipline clinic and supports the creation of online-based education systems through the USEF Learning Management System and webinars. In addition to national clinic development and management, this position also works with the FEI to host U.S.-based clinics by securing venue locations in conjunction with the Travel and Events Department, coordinating travel and expectations with U.S. or foreign clinicians, provide communication updates to U.S. officials, and develop and track budgets for each clinic accordingly. This position liaises with various Federation departments on all topics related to education, clinics, and exams. This position also assists in the maintenance and implementation of any examination requirements for licensed officials.
Duties and Responsibilities:
- Provides general clerical and secretarial assistance including copying, filing, faxing, compiling and distributing information, drafting written correspondence, mailing letters, creating labels, and relaying phone communications to the Director and department staff.
- Assists with data entry and review of program files as necessary.
- Provides customer service to staff, members, officials, and competition management via telephone, e-mail, and other written communication.
- Manages check request and purchase order processing for the department.
- Works on other special projects, performs research, or completes other duties as assigned.
- Facilitates updates to the department’s standard operating procedures for exams or clinics.
- Works closely with the department staff and various committees to develop curriculum and educational materials including online lessons, in-person clinic materials, and webinars.
- Facilitates scheduling and organizing clinics hosted by the Federation or FEI courses within the U.S.
- Develops and maintains budgets for each clinic hosted by USEF.
- Maintains accurate clinic records for attendance and document retention.
- Communicates with clinicians regarding all clinic details and curriculum.
- Meets deadline for FEI submission clinic application deadlines.
- Coordinates with venue locations and the Travel and Events Department for event needs
- Submits licensed officials’ FEI course attendance applications to the FEI.
- Travels to clinics to provide logistical support.
- Works with Recognized Affiliates, USEF Committees, or USEF Staff to develop or update maintenance and final examinations for licensed officials.
- Reviews all exam questions for accuracy, fairness, and clarity.
- Hosts and maintains exams within the USEF Learning Management System by creating quizzes/exams, providing licensed officials’ access, and monitoring submissions.
- Answers inquiries from licensed officials regarding exam questions or completeness.
Goals and Objectives:
- Incoming information is promptly addressed, correctly communicated, and directed to the appropriate person.
- Completed letters, emails, faxes, etc. are accurate, effective, and distributed to the correct contacts in a timely fashion.
- Deadline are met as required and projects are effectively managed within budget.
- Customer service is effective and positive in order to support officials, Recognized Affiliates, USEF Committees, and support the Federation’s mission.
- Clinics are appropriately organized and professionally facilitated.
Required, Knowledge, Skills & Abilities:
- Fluent in the use of standard office equipment, MS Office applications, and Google products (Drive, Docs, Forms, and Slides).
- Excellent organizational skills, as well as strong oral and written communication skills.
- Detail-oriented and ability to work in a team environment with minimal supervision.
- Exceptional customer service skills, including tact and diplomacy to handle sensitive and confidential situations.
- Travel and extended hours of availability are required.
Education and Experience:
- High School diploma or equivalent required.
- Some college preferred.
- At least two years secretarial, administrative or event management experience required.
- Experience in education and developing curriculums preferred.
- Knowledge of the equine industry and USEF rules preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two person lift)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
*This is not a remote position.
**Please attach a resume in PDF format. Preference will be given to applicants who provide an updated resume.**