Ticket Sales and Service Consultant - Liberty University - The Aspire Group (Lynchburg · VA)

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Sports Jobs in Lynchburg · VA
Ticket Sales and Services: Ticket Sales
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Job Title:  Ticket Sales and Service Consultant
Location:  Lynchburg, VA 24502
Reports To: Director of Ticket Sales
Expiration Date:  05/27/2021

Liberty University Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Lynchburg, VA.  Liberty University Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Liberty University Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client.  Liberty University Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

The Liberty ticket office seeks a positive and passionate individual that is committed to becoming a sports sales industry leader.  The Ticket Sales & Service Consultant’s revenue will be generated primarily via outbound phone calls.  These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours.  Day-to-day leadership and mentoring of this position will be provided by The Liberty Athletics ticket sales and operations team.  This is an opportunity for the right individual to develop this job into a growth-oriented sports career. 
Duties include performing outbound calls for Liberty University Athletics for all ticketed sports.  Inventory for all Liberty Athletics ticketed sports that are available to sell from the Liberty University ticket office include, but not limited to:
  • Season tickets
  • Group tickets
  • Partial/Mini-Plan ticket packages
  • Single game tickets
  • Post-season tickets, when applicable 

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Exceed weekly and monthly sales goals while providing exceptional customer service.
  • Grow sales significantly each week by attracting additional leads through direct calling, prospecting, and referrals.
  • Maintain computerized records of all prospects and customers with ticketing database.
  • Work home games, performing various ticket sales and service duties as assigned and agreed upon with the Ticket Sales and Operations leadership.
  • Contact area businesses, groups and individuals via phone, in-person appointments and networking events to sell season tickets, partial plans and group ticket plans.
  • Average 60 outbound calls daily.
  • Additional responsibilities as assigned by the Director of Ticket Sales.
  • Provide customer service to all existing season ticket members.
  • Facilitate season ticket member upgrades and additional seat requests.
  • Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base.

QUALIFICATIONS & REQUIREMENTS:
  • Bachelor’s degree in Sport Management or related field.
  • Desire to start and grow a career in the sports ticket sales industry or collegiate athletics.
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
  • Previous customer service or retail sales experience; display a genuine desire to help people.
  • Excellent communication, presentation and listening skills.
  • Professional image and demeanor.
  • Ability to work well with others and comfortable taking initiative.
  • One year sports ticket sales experience preferred, but not required.

COMPENSATION: Competitive base pay, plus incentives

ABOUT LIBERTY UNIVERSITY: Liberty University is the largest Christian university in the world. Nestled in the Blue Ridge Mountains on more than 7,000 beautiful acres in Lynchburg, VA.  Liberty offers over 300 programs from the certificate to the doctoral level, and is home to more than 100,000 residential and online students. Since 1971, the mission of Liberty University has been to develop Christ-centered men and women with the values, knowledge, and skills essential for impacting tomorrow’s world. With a unique heritage and an ever-expanding influence, Liberty remains steadfast in its commitment of Training Champions for Christ. 

Liberty University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.