Senior Manager, Ticket Sales and Service with The Aspire Group in Richmond, VA

The Aspire Group jobs
Sports Jobs in Richmond, VA
Ticket Sales and Services: Client Retention/Customer Service
Job Description: Senior Manager, Ticket Sales and Service – University of Richmond
Reports To:
VP, Fan Relationship Management, The Aspire Group
The University of Richmond and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Richmond, VA.  The University of Richmond Athletics department has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry,  University of Richmond Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client.  University of Richmond Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Position Overview:
The Senior Manager, Sales and Service will manage the sales and servicing of tickets for the general seating areas at the Athletics venues, as applicable, for the home games of the University’s intercollegiate Teams (the “Teams” including Football, Men’s Basketball, Women’s Basketball, and any other ticketed sports), including selling, as applicable, new season tickets, partial season ticket plans, group ticket plans and individual game tickets.
The position will focus on group sales, but will also manage the inbound ticket sales phone line, in an effort to “upsell” conventional fans into packages that either A.) Increase their level of spend, and/or B.) Increase their level of avidity for The University of Richmond Athletics.

Duties and Responsibilities:
  • Sell tickets for all ticketed sports through inbound and outbound calls.
  • Focus outbound sales efforts on group sales and new ticket sales.  
  • Refer Premium Hospitality leads to University designated staff.
  • Contact area businesses and individuals via phone, in-person appointments, and networking events to sell group ticket plans as well as season tickets, corporate, and partial plans.
  • Make a minimum of 30 connections (conversations) with Spider fans daily.
  • Service and renew season ticket holders as directed by the University, primarily focused on high risk renewal accounts.  
  • Develop and execute approved Annual Business and Sales Plan and Operating Budget. 
  • Recruit, hire, train, and supervise Sales & Service staff should the FRMC staff be expanded in future.
  • Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and The Aspire Group globally. 
  • Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
  • Grow business each year. 
  • Meet personal sales goals. 
  • Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes 
  • Identify, explore and research new sales opportunities to include season ticket and group sales target markets 
  • Ongoing development of New Ticket Sales program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting. 
  • Track and report daily, weekly and monthly sales figures and relevant accountability reports. Handle all bookkeeping, commission reporting, staff payroll processing. 
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs in conjunction with Athletic ticket and marketing staff.
  • Lead and/or support Athletics in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs etc.
  • Serve as a member of the external operations team.
  • Other responsibilities as assigned. 
Education and Experience:
  • Bachelor’s degree in Sport Management or related field.
  • 2-3 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
  • Excellent communication, presentation and listening skills
  • Strong organizational and time management skills 
  • Professional image and demeanor
  • Ability to work well with others and confidence when taking initiative 
  • Effective problem-solving ability

Competitive Base Salary, with the opportunity to earn commission on meeting or exceeding ticket sales goals and potential bonus for FRMC exceeding its revenue goals.   
Competitive benefits package including medical, dental, vision, other voluntary health benefits and 401k with matching program.

The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age. 

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