Manager, Ticket Sales and Service

The Aspire Group
Malibu, CA
Marketing: Ticket Marketing
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Who We Are & What We Are About: Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular, United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research; ticketing, marketing and revenue enhancement; and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our client partners to the next level. 

Pepperdine Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Malibu, California.  Pepperdine Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Pepperdine Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client.  Pepperdine Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Position Overview: This position will manage staff, ticket sales and box office operations responsibilities for all ticketed sports.

Inventory which is available for sale from the Pepperdine University FRMC include, but not limited to

a)      Season tickets
b)      Group tickets
c)      Partial/Mini-Plan ticket packages
d)      Single game tickets

 Duties and Responsibilities:

  • Develop and execute approved Annual Business and Sales Plan and Operating Budget 
  • Recruit, hire, train, and supervise Sales & Service staff
  • Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and The Aspire Group globally 
  • Manage day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
  • Run ticket sales game day operations at all Pepperdine home games, including post-season.
  • Supervise student workers, complimentary admissions, student tickets, will call and ticket sales.
  • Sell tickets for all ticketed sports through inbound, outbound, and renewal sales efforts
  • Manager will also be responsible for personal sales goals.
  • Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development 
  • Grow business each year 
  • Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes 
  • Identify, explore and research new sales opportunities to include season ticket and group sales target markets 
  • Ongoing development of New Ticket Sales program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting 
  • Track and report daily, weekly and monthly sales figures and relevant accountability reports. Handle all bookkeeping, commission reporting, staff payroll processing 
  • Leads in the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
  • Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs etc.
  • Serves as a member of the external operations team
  • Other responsibilities as assigned 
Education and Experience:
  • Bachelor’s degree in Sport Management or related field
  • 1-2 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
  • Excellent communication, presentation and listening skills
  • Strong organizational and time management skills 
  • Professional image and demeanor
  • Ability to work well with others and confidence when taking initiative
  • Effective problem solving ability

The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.  

Job Questions:

  1. How did you hear about this job?

  2. Are you legally authorized to work in the United States for our Company?

  3. Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?