Sales Consultant- Western Michigan University- The Aspire Group

The Aspire Group
Kalamzoo, MI
Marketing: Ticket Marketing
Reports To: Manager, FRMC, The Aspire Group
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Who We Are & What We Are About: Recently recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research, ticketing, marketing and revenue enhancement, and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our client partners to the next level. 

WMU Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Kalamazoo, MI. WMU Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, WMU Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client. WMU Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers. Together, we seek a highly-motivated individual with a passion for creating and energizing a professional sales force. We are searching for a decisive, proven leader who is excited by entrepreneurial challenges and skilled in marketing, sales, and communications techniques.
Position Overview: The Aspire Group seeks a positive and passionate individual that is committed to becoming a sports sales industry leader. Sales Consultant’s revenue will be generated primarily via outbound phone calls. These calls will be supplemented with email marketing. Day to day leadership and mentoring of this career growth oriented sports sales development program will be provided by the FRMC Leadership Team. Sales Consultants will receive the tools, programs and systems necessary for them to "BE GREAT."
Raise Your Game Executive Development Program: At The Aspire Group commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is designed to accelerate Aspire's Sales Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training program in the sport industry.
Essential Duties & Responsibilities: Duties include performing inbound/outbound calls for WMU Athletics for football, men's and women's basketball, men's hockey, and women's volleyball.
Inventory available for sale across ticketed sports from the FRMC include, but is not limited to:
a. Season tickets (new business)
b. Season ticket upgrades and add-ons
c. Group tickets
d. Partial/ Mini-Plan ticket packages
e. Ticket voucher booklets
 f. Single game tickets
 g. Stand Alone Donations to WMU Athletics
Responsibilities include but are not limited to:
 • Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
 • Grow sales significantly each week by attracting additional business leads 
 • Maintain computerized records of all prospects and customers within Ticketing/ CRM database
 • Work home games, performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership
 • Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans
 • Make 70-90 outbound calls daily
 • Additional responsibilities as assigned by FRMC Manager
Qualifications & Requirements:
• Desire to start and grow a career in the sports ticket sales industry or collegiate athletics 
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Previous customer service or retail sales experience; display a genuine desire to help people
• Paciolan Ticketing software experience is a plus
• Excellent communication, presentation and listening skills 
• Professional image and demeanor 
• Ability to work well with others and comfortable taking initiative
• Preferred candidates will have at least 1 year sports ticket sales experience, however this is not required
Compensation: Competitive base pay, plus commissions based on meeting weekly sales goals
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status, or age.  

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