RevelXP

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Hospitality Manager - Florida State University, REVELxp - REVELxp (Tallahassee · FL)

REVELxp jobs
Sports Jobs in Tallahassee · FL
Event Management: Event Operations/Management
REVELxp is revolutionizing the sports and entertainment industry by reimagining gameday and redefining non-gameday experiences for more than 50 partners, hosting a million fans, and participating in thousands of events annually. We are looking for innovative self-starters who want to be a part of an organization that is reshaping fan experience across the nation.
Our best asset is our people. We invest in our people and expect them to invest in us. We hire people who understand what it means to serve a client. We believe in doing the right thing and exceeding our clients’ expectations. We are a family and we want our clients to think of us as partners, not vendors. We want to help them innovate and be better every day. If you have a passion for hospitality, service and revenue generation, and like the excitement of a fast-paced, fun environment, we want to hear from you!

JOB DESCRIPTION
REVELxp is looking for an individual with a passion for customer care and company product. As the Hospitality Manager, you will be responsible for overseeing premium seating management operations for a fast-paced sports experience company. Servant leadership, an eye toward customer service, and honed management skills are foundational to the success of this position. A love of college sports is a big plus!

DUTIES AND RESPONSIBILITIES
Primary duties to include, but not limited to the following:
  • Develop and manage the annual budget for luxury suites and club level areas for all sports venues where premium seating exists
  • Oversee all game-day operations in premium seating areas, including management of security, catering, maintenance and custodial service providers
  • Manage all aspects of an on-campus satellite office
  • Prepare, negotiate and ensure fulfillment of contracts with vendors and service providers
  • Recruit, hire, train and supervise all staff, including but not limited to assistant directors, one-two interns, and a game day student staff
  • Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters and other correspondence
  • Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
  • Create and implement procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities
  • Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and university administration
  • Develop requests for proposal and evaluate vendors, when requested by the athletic department
  • Assist in project coordination at conference championship fan events, when requested
Requirements
WHAT MAKES YOU A GREAT CANDIDATE?
  • Bachelor’s degree
  • 2-5 years relevant customer service experience
  • Attention to detail, a self-starter mentality, solutions-oriented
  • Strong communication skills (written, oral, and interpersonal)
  • Receives and applies feedback and direction
  • Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
  • Ability to lead and train part-time and/or full-time staff
REVELxp is an equal opportunity employer that values diversity. All employment is decided on the basis of qualifications, merit and business need. All candidates must be authorized to work in the United States and successfully pass a criminal background check.