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General Manager

SMG - McCaw Hall at Seattle Center
Seattle, WA

Note: this job is closed to new applications.


SAVOR has an exciting opening for a Food Service General Manager at McCaw Hall in Seattle, Washington!

The ideal General Manager at this prestigious downtown Seattle cultural destination will have prior experience successfully managing a cultural destination with at least $4M volume in annual F&B sales. The General Manager (GM) will need to be willing to embrace a team-based culture that values partnership, collaboration and innovation. The ideal candidate will have experience managing multiple retail food outlets, a fine dining restaurant, and very high end, high volume special events. The GM has full financial responsibility for managing the budget, staffing & client relations. The successful candidate will be responsible for working with the sales team to drive special events sales, overseeing unit operating standards, providing a high level of guest service, managing client relations, building a strong team and successful P&L.

If you have experience managing food & beverage operations at a Performing Arts venue or cultural destination such as a Museum, Aquarium, Botanical Gardens, etc. - we want to hear from you!

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

  • Markets Food and Beverage services to clients and establishes Food and Beverage controls
  • Directs and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets
  • Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility and/or to improve the efficiency and safety of operations, in compliance with organization
  • Oversees the development of work plans, show floor set-ups, assigns appropriate duties to subordinates; makes hiring decisions
  • Oversees Food & Beverage operations during events to ensure client satisfaction and quality control standards
  • Analyzes information concerning facility operations such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations
  • Inspects food service facilities to ensure equipment and building meet state, local health laws and internal regulations
  • Maintains cost and quality control standards and reviews inventory controls with Food and Beverage Director
  • Inspects and samples prepared foods to maintain quality standards and sanitation regulations
  • Must be able to work in a fast paced environment
  • Creates Food and Beverage sales projections and budgets for facility events
  • Develops event work plans including scheduling and ordering, and assigns appropriate duties to subordinates
  • Reviews food and beverage lists submitted by each facility manager to determine that sufficient items are ordered weekly
  • Maintain relationships with the all internal departments, facility departments as well as other facility stakeholders
  • Participate in community functions, civic and social events
  • Analyze and review customer service surveys

Supervisory Responsibilities    

Manages subordinate Catering, Concessions, Restaurant and Chef/Kitchen supervisors. Responsible for the overall direction, coordination, and evaluation of any of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

  • Bachelor’s Degree (BA) in Food & Beverage Management or related field preferred
  • Minimum (5) years’ experience in management level position in Food & Beverage
  • Or equivalent combination of education and experience
  • Prior Leisure experience is required
  • Prior restaurant and catering supervisory experience preferred

Skills and Abilities

  • Excellent organizational and planning skills
  • Excellent communication and interpersonal skills
  • Strong customer service orientation

Other Qualifications 

  • This position will work with limited supervision and will require the ability to interact with all levels of staff including management
  • Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.


The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements to:

Ariel Popa
SMG- McCaw Hall
305 Harrison Street
Seattle, WA 98108

Applicants that need reasonable accommodations to complete the application process may contact- 610-729-1023.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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