SMG - Mercedes-Benz Superdome

SMG - Mercedes-Benz Superdome Careers

Assistant Parking Manager with Mercedes-Benz Superdome in New Orleans, LA

Mercedes-Benz Superdome jobs
Sports Jobs in New Orleans, LA
Facility Operations/Event Staff: Parking Operations
POSITION:                 Assistant Parking Manager
DEPARTMENT:         Parking
REPORTS TO:           Parking Manager
FLSA STATUS:           Salaried/Exempt

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant Parking Managerfor SMG Mercedes-Benz Superdome | Smoothie King Center | Champions Square. 
Essential Duties and Responsibilities
·         Develops, plans, organizes and manages parking and commuter related transportation services in the areas of; staffing, scheduling, overtime tracking and control, audit discrepancies, supply, logistics, administration, communications, operations, and departmental policies and procedures
·         Identify and fill staffing vacancies needed for daily and event operations of parking facilities
·         Responsible for the supervision of personnel, duty assignments, and work schedules
·         Develops, plans, and organizes marketing strategies and negotiate contracts with recommended rates
·         Analyzes current parking rates in the area and recommends adjustments to remain competitive
·         Responsible for daily, event and permit ticket distribution and tracking
·         Responsible for the processing of cash, checks, contracts, receipts, tickets and permits through established internal audit control procedures
·         Plans, organizes, advises and schedules all major events, in conjunction with Supervisors and coordinates requirements with Event Coordinators and NOPD parking and traffic details
·         Supervises and gives guidance to Supervisors and provides assistant to technical assistance when requested
·         Constructively explain work assignments, methods and procedures to staff and recommend reasonable improvements for more effective job performance standards
·         Demonstrates an understanding of all departmental policies and procedures consistent with the intent of SMG management and give instructions in new procedures and assist when problems arise
·         Review work assignments in progress and upon completion, conduct classes of instruction if needed
·         Determines work performance requirements, reassignments, and makes performance appraisals
·         Counsels assigned staff on problem-solving, decision-making and investigate complaints
·         Provides technical advice on work related issues and other parking matters when necessary including employee complaints, conflicts and confrontations and reports all finding to the Human Resources Manager for corrective action
·         Promotes and maintains a positive attitude and professional image for the department and SMG management
·         Ability to demonstrate and provide good customer service at all times, with courtesy and a smile
·         Demonstrates knowledge of principles of growth and development with the ability to assess change and data to interpret information needed to identify each customer’s requirements
·         Generates and maintains public relations with local city, and state businesses and industries, as well as, out of state companies
·         Promotes overall objectives of quality services with minimum cost or waste


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         Must successfully pass a criminal and credit background check
·         4 years of college or B.A./B.S. degree and/or 5 years’ experience as a manager in admiration or related field preferred
·         7-10 years management experience in a parking facility required
·         Good leadership, planning, oral and written communications, organizational skills and attention to details needed
·         Must have good mathematical and problem-solving abilities
·         Ability to effectively deal with the general public in handling customer complaints with successful results
·         Ability to coordinate and communicate with other management staff to adequately meet operational requirements for all events
·         Ability to supervise and motivate full/part time staff for operational and departmental needs
NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
SMG is an Equal Opportunity/Affirmative Action employer,
and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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