On Location

On Location

Servicing Manager Hospitality – Olympic & Paralympic Games - On Location (Saint-Denis · 93)

On Location Jobs
Jobs in Saint-Denis · 93
Ticket Sales and Services: Client Retention/Customer Service
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Job Description

Title: Servicing Manager Hospitality – Olympic & Paralympic Games

Reports To:  Sales Director, France – Olympics & Paralympics

Departement:  Olympic Games

Location:  Paris

ON LOCATION

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global entertainment, sports and content company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation; marketing and licensing; content development, distribution and sales; event management; and a number of direct-to-consumer offerings.

THE ROLE

The Servicing Manager Hospitality's mission is to guarantee the smooth running of sales between the company he/she represents and its customers, from order taking to the actual delivery of products and services.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

●    Management and follow-up of orders.

●   Ensure the effective consideration and recording of orders, and guarantee delivery to the customer.

●    Regularly report information related to sales to his hierarchy via appropriate indicators.

●    Manage inventory by anticipating and planning demand.

●    Supervise the sale of new products and services.

●    Facilitate relations between the various service providers and internal departments in order to ensure the successful completion of sales.

●    Maintain the link between the sales team and the support functions.

●    Manage daily relations with the organization's customers (calls, emails, meetings, etc.) as well as with the various suppliers and internal services.

●    Work closely with the various departments of the company (purchasing, accounting, logistics, finance, sales, IT, etc.).

●    Ensure the proper transmission of administrative information relating to the sale between the parties involved.

●    Ensure compliance with quality and delivery standards, as well as compliance with processes and good practices, at all stages of the sale.

●    Manage invoicing, customer credit notes as well as unpaid bills or possible disputes by carrying out sales contracts.

●    Coordinate the actions of the various local teams in the companies located in different countries.

●    Participate in cross-functional projects in relation to other departments, in order to improve the company's products and services or to change the policy in terms of customer relations.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

TRAVEL

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel may range from 10-15% annually.

REQUIREMENTS

●    Bachelor’s Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred ;

●    Minimum beetween 3 and 5 years in event management and production, brand activations or event planning teams ;

●    You have experience in the management and production of events in stadiums and temporary structures ;

●    Experience in large-scale events in France is a plus, especially among professionals in the sector ;

●    Fluent in French and English are required. Other languages encouraged ;

●    Experience in Microsoft office (PPT, Word, Excel, etc…) required. ;

●    Comfortable working with multiple technology and software platforms, including but not limited to Office 365 platform, Sales forces and other digital collaboration and order management systems ;

●   Excellent time management, organizational skills ;

●    You can handle multiple tasks simultaneously and you know how to handle pressure ;

●    Strong communication, interpersonal, negotiation and conflict resolution skills ;

●    Self-motivated, resourceful, and directed, requiring minimal supervision;

●    Punctuality, professional ethics, commitment, motivation and energy characterize you.

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:

  • Exceed all service expectations with our customers, our partners, and each other.
  • Create value by enriching people's lives.
  • Do the right thing and bring others along with us — always.
  • Propel the power of diversity in thought, team and experience.
  • Partner to generate win-win solutions.
  • Ignite and empower our team's entrepreneurial spirit.
  • Exude respect and gratitude — treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, disability, or genetic information.