Event Staff – Part Time
Webster Bank Arena | Bridgeport, CT

Webster Bank Arena is a sports and entertainment venue managed by Oak View Group Facilities and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Sound Tigers (AHL affiliate of the New York Islanders), Sacred Heart University Men’s ice hockey, and Fairfield University Men’s and Women’s basketball. In addition to the various sporting events held year-round, the arena plays host to various concerts, comedy shows, expos, and family shows.

Job Responsibilities

Provide exceptional guest service during all events held at Webster Bank Arena
Responsibilities include, but are not limited to, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the bowl and on the concourse, directing guests around the venue, etc.
Ensure all guests are following the rules and regulations of Webster Bank Arena and the event
Monitor and report any potential unsafe situations to management
Foster a positive and enjoyable environment for all guests attending an event
Find opportunities to improve the guest experience
Utilize problem solving skills and ability to remain calm in a fast paced environment
Proactively engage guests to answer questions, communicate security requirements, and ensure an enjoyable experience while they are in the arena
Monitor your assigned areas to ensure all security requirements and arena rules are being followed

Basic Requirements

Must be able and willing to:

Stand and walk for four to six hours at a time
Work nights, weekends, and holidays when required
Read, speak and understand English (ability to speak multiple languages a plus, but not required)
Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
Work inconsistent and variable hours depending on event schedule

Qualifications

Upbeat, enthusiastic, and outgoing
Customer service oriented with a desire to help guests
Excellent communication skills
Ability to solve problems
Ability to work calmly in a fast paced environment

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via radio/walkie, telephone, email and in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 50 pounds. As business or emergency situations require, employee may sporadically assist in lift/move 100 lbs.

Equal Employment Opportunity

Webster Bank Arena does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.