Manager, CRM - Monumental Sports & Entertainment (Washington · DC)

Monumental Sports & Entertainment jobs
Sports Jobs in Washington · DC
Marketing: Database Marketing/Analytics
Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, and 2020 NBA 2K League’s Champion Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena (COA) in Washington, D.C. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE recently opened the first ever in-arena sports book with William Hill at COA and also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit 

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.
Position Overview: The Manager, CRM is responsible for planning and implementing sales campaigns in Salesforce. This position will focus on the support of our salespeople by gathering user feedback, ongoing trainings, prioritizing needs, and developing new Salesforce features and functionality.
Are you passionate about data management and optimization and love sports? So do we! We would love to hear from you.
  • Act as the Salesforce Administrator to MSE’s internal Salesforce Users.
  • Collaborate with sales department leaders to plan and implement Salesforce campaigns.
  • Provide department leaders with real-time reports on campaign progress and salesperson performance metrics.
  • Train new hires on MSE Salesforce processes and bolster User adoption through continuous training.
  • Offer ongoing training and mentorship to sales staff on Salesforce procedures as they use the platform to move MSE prospects and customers through the sales pipeline.
  • Manage records in the MSE Salesforce database, ensuring a high level of data quality.
  • Develop new features and functionality in MSE’s Salesforce instance.
  • Build reports and dashboards in Salesforce to advise sales team and leadership.
  • Resolve Salesforce Maintenance Cases submitted by Salesforce Users, removing obstacles to sales.
  • Research standard methodologies for the administration, development, and data cleanliness of Salesforce.
  • Other duties as assigned.
Minimum Qualifications: 
  • Bachelor's Degree. 
  • 2+ years experience in CRM Data Management. 
  • Experience working with Salesforce or other CRM platforms/relational databases. 
  • Strong communication skills both written and verbal. 
  • Advanced Microsoft Excel skills and experience managing large data sets. 
  • Organized, able to prioritize workload and problem solve in a fast paced work environment.
  • Strong interpersonal skills and an excellent teammate. 
  • Ability to learn quickly while on the job. 
  • Organization, punctuality, and strong attention to detail.
All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. Do you currently work for Monumental Sports & Entertainment?

  2. Do you have prior Salesforce or other relational database experience? Yes/No If yes, please briefly explain.

  3. Do you have previous customer service experience?

  4. What is your desired annual salary range?