Game Night Staff: Membership Services (Part-Time/Seasonal) - Washington Wizards (Washington · DC)

Washington Wizards jobs
Sports Jobs in Washington · DC
Ticket Sales and Services: Client Relations/Customer Service
About MSE: 
Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, and 2020 NBA 2K League’s Champion Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena (COA) in Washington, D.C. 

MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE recently opened the first ever in-arena sports book with William Hill at COA and also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit  

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
  • You will provide first-class customer service and value for our fans.
  • You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
  • You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  • You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  • You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  • You will innovate. We are nimble and first to market. We are not averse to risk.
  • You will have fun. We are in the business of happiness.

Position Overview: 
This part-time Game Night Staff position is responsible for supporting the Wizards Membership Services Department by providing world-class customer service and hospitality to all season ticket members and guests entering the Capital One Arena. 
Do you have strong communications skills, love sports and are passionate about supporting the Wizards? We would love to hear from you!

  • Support the execution of game night responsibilities. 
  • Provide excellent customer service to Wizards season ticket members and all guests. 
  • Respond to guest inquiries regarding ticket plans, COA, and the team. 
  • Assist with distribution of giveaway items and season ticket member gifts. 
  • Execute pre-game set-up and post-game breakdown of all season ticket member locations and game day initiatives. 
  • Assist with access control to ensure VIP areas are restricted to designated guests.
  • Maintain a solid understanding of stadium and department policies and procedures to effectively assist with general questions.
  • Become familiar with and share information of all amenities available for the enjoyment and entertainment of our guests. 
  • Exhibit a fun, friendly, fan service focused and professional appearance at all times.
  • Other duties as assigned.

Minimum Qualifications: 
  • Bachelor's Degree. 
  • Previous customer service experience is helpful. 
  • Organized with the ability to problem solve and work effectively in a fast paced environment.
  • Positive demeanor with outstanding interpersonal skills.
  • Strong communication skills, customer-service oriented, and able to work effectively both independently and on a team.
  • Able to easily lift and carry 30+ lbs. 
  • Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
  • Flexibility to work most Wizards home games, including nights, weekends and holidays as needed.

All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. Do you currently work for Monumental Sports & Entertainment? Yes/No

  2. Do you have previous customer service experience?

  3. Are you available to work at least 30 Wizards home games during the 21-22 season?