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Game Night Staff: All Caps Crew (Part-Time/Seasonal) - Washington Capitals (Washington · DC)

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Marketing: Fan Development
Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, and NBA 2K League’s Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena in DC. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit www.monumentalsports.com.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.
Position Overview: The ALL CAPS CREW members will serve as part of the fan ambassador team for the Washington Capitals during all preseason, regular season, and playoff home games for the 2022-2023 Season.
Are you creative, dedicated, and passionate about the Capitals? We'd love to hear from you!
Responsibilities: 
  • Set-up and breakdown of all interactive elements (contests, presentations on-ice, in-crowd, and/or backstage).
  • Work with in-game hosts/players/high profile personalities for special guest promotions and recognition.
  • Act as a liaison between fans & special guests and the Game Presentation Manager.
  • Assist in the selection of contestants and the execution of on-ice and in-crowd promotions and contests.
  • Assist in floor managing during Capitals home games.
  • Appear on behalf of the Capitals at community, season ticket holder, and sponsored events.
  • Engage with fans during gamedays and events in sharing a love of Washington Capitals hockey.
  • Provide high-quality customer service interactions with all guests to enhance the gameday experience.
  • Attend all team meetings. 
  • Other duties as assigned.
Minimum Qualifications: 
  • Solid understanding of the Washington Capitals brand and hockey rules & regulations.
  • Demonstrate an on-camera presence, highlighting poise, integrity, approachability, and the ability to work under pressure.
  • Creative and innovative personality with ability to quickly adapt to new situations. 
  • Carry oneself in a professional manner at all times, including on social media. 
  • Self-starter, dedicated, and highly-motivated.
  • Requires prolonged standing, sitting, walking, and ability to pick up and carry up to 25 lbs. 
  • Availability to work all Capitals home games and select community appearances this season.
  • Flexibility to work evenings, weekends, and holidays as needed. 
  • Skating is a plus.
All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Do you currently work for Monumental Sports & Entertainment?

  2. Do you have strong knowledge of the Washington Capitals brand and hockey rules & regulations?

  3. Are you able to work evenings, weekends, and holidays as needed?

  4. Do you have skating experience?