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Coordinator, Ticket Operations - Washington Wizards (Washington · DC)

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Ticket Operations: Ticket Operations
Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, and 2020 NBA 2K League’s Champion Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena (COA) in Washington, D.C. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE recently opened the first ever in-arena sports book with William Hill at COA and also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit www.monumentalsports.com. 


MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.
Position Overview: The Coordinator, Ticket Operations position is responsible for supporting the day-to-day management of ticket operations for the Washington Wizards and other MSE teams. This role will focus on driving sales efforts through processing orders, distributing tickets, and providing customer support. This position will also work to keep Monumental at the forefront of new ticketing technologies. 
Are you a ticket operations professional with excellent collaboration skills and a passion for sports? We would love to hear from you!
Responsibilities: 
  • Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
  • Process payments for ticket orders.
  • Supports Membership Services department with season ticket holder account requests.
  • Coordinate distribution of tickets via mail, text, will-call, and expedited shipping methods.
  • Assists with management of ticket inventory.
  • Run a Box Office window on game nights to handle plan holder ticket needs, understand customer service issues, and resolve ticket problems.
  • Utilize Ticketmaster platform including Archtics, Account Manager, TM360, and TM Host.
  • Supports all-staff events for the franchise teams.
  • Other duties as assigned.
Minimum Qualifications: 
  • Bachelor’s Degree.
  • Previous ticketing or other related team sports experience.
  • Experience with Archtics ticketing system.
  • Excellent attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to prioritize workload and build business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Proficient in all Microsoft Office products, primarily: Excel and Word.
  • Availability to work 50-60 games in Box Office each year across the Monumental Sports team seasons.
  • Flexibility to work evenings, weekends, and holidays as needed. 
All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. Do you currently work for Monumental Sports & Entertainment?

  2. Do you have experience working in ticketing operations or related field?

  3. Do you have experience with Archtics' ticketing system? Yes/No If yes, please explain.