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Manager, Ticket Sales & Service - Kokomo Jackrabbits, Kokomo, IN with Kokomo Jackrabbits in Kokomo, IN

Kokomo Jackrabbits jobs
Sports Jobs in Kokomo, IN
Ticket Operations: Box Office Database Administration
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Who Are We
ROC Ventures (“ROC”) is committed to our mission of providing a ‘return on community’ through the successful operation of our product offerings where we live, work, and play. ROC owns, manages and operates over 17 brands that include professional & collegiate sports teams, youth & high school athlete development programs, and sports & entertainment venues. Our community-minded approach helps drive successful business platforms that will allow consumers to access unique and affordable family entertainment. 
 
Opportunities Available
  • Career progression
  • Regular recognition and incentives
  • Uncapped bonus potential

Position Objective
Managers of Ticket Sales & Services aim to retain current customers and help build strong pipelines of new prospects through research and promotion of ROC Ventures ticketing offerings using a variety of techniques. 

Responsibilities
  • Sell Season Tickets, Corporate Packages, Partial Plans, Group Tickets and other Ticket Products for our products & clients
  • Renew season tickets, partial plans and group ticket accounts
  • Aggressively prospect leads via cold calling to generate sales
  • Effectively utilize Internet and other resources to reach and identify prospects for contact
  • Obtain referrals from market sources to build pipeline of prospects
  • Build and manage prospect database, keeping accurate record and notes of contact information and prospect activity
  • Coordinate meeting follow-up activities with leadership (such as phone calls, mailings, etc.)
  • Act as key resource and respond effectively to pre-sale questions of prospects and/or internal staff to move the sales process forward
  • Stay current on market conditions and needs, and competitor strategies, goals, and approaches
  • Coordinate on-site fan experiences, concession needs and box office ticket updates with client
 
Desired Qualities
  • Bachelor’s degree or equivalent preferred
  • 1-3 years successful outbound calling/telesales/telemarketing experience in consultative business to business sales, with the ability to converse with prospects at all levels, including the executive or owner level
  • Strong verbal communication, networking and relationship building skills required to achieve new business goals
  • Ability to work independently in a fast-paced, changing environment to prospect and develop new business
  • Basic understanding of technology systems and Internet applications as well as CRM systems
  • Working knowledge and understanding of Microsoft Word, PowerPoint, Excel, etc.
  • Experience in Archtics, Tickets.com, Glitnir and other ticketing systems a plus
  • Strong organizational skills

Quotas and Sales Goals
  • Create 192 new opportunities each quarter
  • Maintain a lead (New Opportunity) to close rate of 50%+
  • Perform end-to-end account management within territory, including documentation of sales activity in CRM database
  • Generate ~$150,000 in ticket revenue per year
 
Reporting Requirement
  • Submit weekly status report on sales activity to supervisor
  • Review monthly revenue status with supervisor 

Job Questions:

  1. How did you hear about this job?

  2. How many years experience do you have selling a product?

  3. How well do you create, build, and sustain a business relationship?

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