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Premium Supervisor

Legends at Ascend Amphitheater
Nashville, TN
Food and Beverage: Food/Beverage Management
Who We Are:

Born from performance and inspired by icons, Legends has built a legacy of powerful results with the leaders of global sports, entertainment and business. Our passion for creating remarkable experiences at every occasion for our Guests has enabled us to redefine the role of a sports solutions provider, setting a new expectation in the industry. It is quite simply – The Legends Way. This is not just a slogan posted in a conference room; it’s our true north. It is the gauge by which we measure all things and it is evident in everything we do. The fact is, as a team’s service partner, Legends has the vast majority of the direct Guest interactions … the moments of truth … where a fan’s experience enjoying a team’s product in person can be enhanced or decayed. We embrace this responsibility, and we hold ourselves accountable to delight every Guest that we serve. Delighting them is why we believe so strongly in product quality, and why we strive to deliver five-star customer service. It’s why we are constantly innovating with products, service and technology. The best part of this approach is that delighting the Guest is good business. A happy Guest is good for us and it is great for our partners.


The Premium Supervisor’s position reports directly to the General Manager working in either the VIP, Suites, or In-Seat Service area. The Premium Supervisor is responsible for overseeing the operational pre-event set-ups as well as the post event clean-up. This position is responsible for providing excellent customer service and adhering to Legends Hospitality standards. Duties will include but are not limited to:

• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Build and maintain strong relationships with multi-year premium Suite holders 
• Coordinate menus, handle guest relations and monitor adherence to quality assurance standards.
• Assist with the planning, organizing and execution of all functions.
• Administer staff call meetings prior to events to inform staff about event particulars, goals, objectives and expectations.
• Check with Facilities and Culinary for any last minute changes.
• Responsible for the inventory of equipment, small wares, disposables, and beverages.
• Manage Food and Beverage service, equipment movement and event room set-up and cleanup for all events.
• Greet clients in charge and respond to requests.
• Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Perform other related duties, tasks and responsibilities as required.
• The ideal candidate will have a minimum of 2-4 years’ experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and Power Point. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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