LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.  We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.  Different guests want different things, and we are here to build and provide a tailored retail experience. 

THE ROLE   

The Assistant Ecommerce Manager is an organized and process driven individual responsible for helping the ecommerce trading team deliver an unmatched customer experience on behalf of some of the world's leading brands. They will take ownership of daily ecommerce account operations including product creation and updating, site merchandising, reporting, and implementation of internal and external requests related to the performance of partner websites. This role requires excellent problem solving skills, follow-up ownership, strong communication abilities, and initiative to make the most of opportunities in a rapidly growing ecommerce environment. They will support Ecommerce Managers in daily operations and the design and implementation of process changes that improve the way their work, and that of their co-workers, is performed. They will be an influencing voice in trading decisions, marketing campaigns, and content direction on the relevant partner channels in collaboration with all key internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Oversee the merchandising and product management operations of assigned Legends partner ecommerce websites
• Directly support buying teams in analyzing website performance and the planning and implementation of improvement plans driven by external clients and internal collaborators
• Coordinate key ecommerce website launch activities and continuous updating of content
• Implement changes and improvements that impact the customer journey and conversion rate throughout partner websites in collaboration with design, development, buying, and marketing
• Collaborate with internal stakeholders on planning, tracking, and executing marketing campaigns. This can include contributing to campaign ideation in coordination with internal program teams and will include writing ad copy, briefing designers on desired campaign assets, and performing email and website content updates.
• Coordinate development of accurate and clear photography and copy details for each product to maximize conversion
• Implement changes to products/categories/campaigns that maximize revenue across the partner websites
• Identify, report, and track site bugs related to product, content display, and CX; test new changes before deployment
• Ensure that the website layout and content, and marketing materials, are consistent, conform with the brand and style guidelines of our Partners/Clubs/Events, and align with industry best practices
• Implement third party applications such as localization tools tailored to partner websites
• Inform buying, stock management, and merchandising decisions through reporting and analysis of competitor and industry trends
• Coordinate resolution of occasional order related problems with the customer service team
• Support the ecommerce trading team on new projects and ad-hoc tasks
• Lead Ecommerce Coordinators through process improvements designed to increase the efficiency of website operations
• Support Ecommerce Managers in driving the overall success of partner websites
•  Other duties and projects as assigned and directed by the Ecommerce Trading Director

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 1 year experience in retail ecommerce, ideally within the fashion, sports, or gaming industries
• Bachelor’s degree or equivalent combination of education and related experience
• Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools
• Demonstrated ability to collaborate across teams to design and manage scalable processes in support of high product and content management volumes
• Advanced influencing skills to drive change on behalf of internal and external stakeholders
• Demonstrated ability to prioritize and meet overlapping partner commitments
• Familiarity with website management software and processes
• Passion for e-commerce and its ability to drive results for world renown brands
• Excellent written and oral communication skills
• Detail-oriented and extremely organized with the ability to multi-task and project manage
• Excellent Microsoft Word, Excel, and PowerPoint core skills

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.