Job Summary:
The Guest Communications Representative is responsible for responding to various forms of inbound guest communication for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park. Forms of inbound communication include (but are not limited to) phone calls, online chats, emails, & online inquiries. Duties also include but not limited to selling publicly ticketed event tickets on Archtics & Tickets.com, working phones & other forms of communication during events at all venues previously mentioned in addition to normal business hours.
Key Responsibilities:
- Answering the main incoming phone line for all 313 Presents, Detroit Red Wings, Detroit Pistons, & Detroit Tigers events to provide accurate & timely information to callers about events
- Providing information to guests and fans via the District Detroit App, DetroitRedWings.com, 313Presents.com, DetroitTigers.com and other websites/apps.
- Communicating interdepartmentally to find answers to questions for callers
- Selling tickets, researching challenges, resetting passwords, transferring tickets, providing receipts, etc. on the ticketing database (Archtics & Tickets.com)
- Working phones & other communications platforms during events at Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park
- Digitally submit guest concerns and feedback to partnering departments for follow up with the guest
- Assist with and/or manage guest recovery cases to provide immediate resolution to guest concerns
- Other clerical duties for the department as requested
Supplemental Job Functions:
- All other responsibilities as assigned by supervisor
Minimum Knowledge, Skills and Abilities:
- High school diploma
- Some college education/courses
- Excellent oral & written communication skills
- Experience in service role or industry
- Passion for serving others
- Outstanding phone and business etiquette
- Proficient with Microsoft Office
- Ability to handle many activities simultaneously
Preferred Experience:
- Experience in Archtics and/or Tickets.com
- Knowledge of Detroit, their sports teams and the surrounding areas
- Experience in / knowledge of for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre, and Comerica Park
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
