Member Services Account Manager with Philadelphia 76ers in Camden · NJ

Philadelphia 76ers jobs
Sports Jobs in Camden · NJ
Ticket Sales and Services: Client Relations/Customer Service
The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Responsibilities include, but are not limited to the following:
  • Maximize and drive our full season membership renewal percentages year-in and year-out by providing assigned portfolio an outstanding experience via: 
    • Phone calls 
    • Emails 
    • Game & event visits 
    • Unique WOW moments 
    • Office visits 
  • Generate and achieve new revenue goals through: 
    • Upselling current members 
    • Additional inventory with current members 
    • Generating referrals from current members that lead to new membership, partial, group tickets or single event suites 
    • Qualifying prospects outside of the office 
  • Create and build relationships with members and final decision makers to learn about their membership usage and work to achieve their desired outcome of their full season membership purchase
  • Produce creative WOW moments for members based on knowledge of their interests and membership usage that will leave a lasting impression
  • Troubleshoot issues as they arise and determine appropriate resolution for members (i.e. discretion to provide complimentary dinners, private meet and greets, etc. as necessary)
  • Attend and participate in events such as member parties/gatherings, town hall meetings, networking events, etc.
  • Execute sales through open communication with clients, office visits, game or event visits and off-site business meetings
  • Other duties as assigned

Qualifications (educational, experience and basic knowledge requirements):
  • Bachelor’s degree required, Business or Sport Management degree preferred
  • 2-3 years of previous sales and/or hospitality experience preferred
  • Proficiency in Microsoft Office, Paciolan and SalesForce CRM preferred
 
Certifications
  • None Required 
 
Special Position Requirements:
  • Must be able to work long hours, including nights, weekends and holidays 

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.


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