Client Experience Specialist with University of Miami (FL) in Miami, FL

University of Miami (FL) jobs
Sports Jobs in Miami, FL
Ticket Sales and Services: Client Relations/Customer Service
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

The Client Experience Specialist is directly responsible for all revenue goals associated with a defined base of existing season ticket holders including renewals, referrals and seat upgrades. Additionally the Specialist will develop excellent relationships with accounts and deliver customized communications, events, programs and benefits to the Hurricanes most important fan.

  • Provide a high level of customer service on a day to day basis
  • Successfully meet and exceed quantitative retention and new sales revenue goals
  • Build strong relationships with book of business, including face to face visits, phone calls, emails and other communication channels
  • Execute season ticket holder engagement programs and campaigns including, but not limited to, cancellations, past due accounts, survey questions and event invites
  • Meet and exceed assigned service levels and standards
  • Process payments, relocation requests, account transfers, address changes, ticketing issues and any other account related duties for season ticket holders
  • Respond and resolve customer complaints, requests, and inquiries
  • Identify new sales opportunity through referrals, upgrades, suites and groups
  • Other duties and special projects as assigned

  • Bachelor’s degree
  • Must have a passion for customer service and building relationships with people
  • Excellent written and oral communication/interpersonal skills are a necessity
  • Ability to multi-task in fast-paced environment
  • Excellent organizational skills, attention to detail and time management
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events
  • One to two years of customer service and/or revenue-driven experience
  • Experience or working knowledge of Paciolan ticketing platform and Salesforce
  • Bilingual (English/Spanish) a plus

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