Pegula Sports and Entertainment




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CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

Account Services Representative - Buffalo Sabres (Buffalo · NY)

Buffalo Sabres jobs
Sports Jobs in Buffalo · NY
Ticket Operations: Box Office Database Administration

Summary

The Account Service Representative performs ticket sales, retention, and customer service activities as it relates to season ticket accounts and general ticket-related services.  Sell tickets for all events, handle customer inquiries, and provide outstanding customer service for all patrons at the KeyBank Center and over the phone.

Duties and Responsibilities

  • Establish and maintain client relationships that will result in client satisfaction and retention.
  • Provide excellent customer service to prospects and current clients.
  • Meet and/or exceed annual retention and sales goals as provided by Ticket Sales Leadership.
  • Make minimum of 35 outbound phone calls per day to deepen customer relationships.
  • Maintain accurate and detailed records of all current clients and prospect within CRM system.
  • Active involvement in the community to continually build sales pipeline.
  • Respond to incoming phone calls to be sure they are answered quickly and efficiently.
  • Assist in the selling of new season tickets, partial plans, groups, and maintenance.
  • Track customer complaints for the Arena, document complaints, action taken, and resolution or follow-up needed.
  • Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
  • Interact with other PSE/Arena departments to provide a cooperative, client-oriented focus for all operations
  • Provide input and follow-through to efforts that enhance client satisfaction and retention.
  • Identify sales opportunities by conducting networking and outreach to current client base.
  • Maintain a functional and organized workspace.
  • Perform other related duties and tasks as assigned. 

Qualifications and Skills

  • Superior Customer Service skills.
  • Positive and enthusiastic approach to customers and contacts to convey a positive image and ability to respond to client’s needs in a timely manner.
  • Sales background preferred with proven track record of success.
  • Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision-making abilities.
  • Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
  • Night and weekend work required including working events.
  • Bachelor’s degree from a four-year college or university; at least 3 years of experience in sales and customer service roles

Experience

Required
  • Three years of experience in sales and customer service roles.
Preferred
  • Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.

Education

Required
  • Bachelors or better

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