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Server Cocktail - The Draft Room with 716 Food and Sport, The Draft Room, Deer Valley Trails in Buffalo · NY

716 Food and Sport, The Draft Room, Deer Valley Trails jobs
Sports Jobs in Buffalo · NY
Food and Beverage: Food/Beverage Management
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The Draft Room is a flagship restaurant highlighting the industrial and innovative spirit of Buffalo.  
 
Summary
The server is responsible for providing excellent customer service for all guests visiting The Draft Room by being attentive to each guests’ needs and delivering a craft experience. While working in the high energy, high teamwork environment, the server will take on one of three roles during each shift; Kiosk/Cashier, Cocktailer and/or Runner.  
 
Core Responsibilities
  • Deliver customers the highest level of quality service to ensure a craft experience at The Draft Room
  • Check customers’ identification and confirm it meets legal drinking age and comply with established policies and procedures regarding serving alcoholic beverages
  • Set up and maintain a prestigious dining room by setting tables and decorations, condiments, napkins and utensils as necessary
  • Respond to additional customer requirements by inquiring of needs; observing dining process
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Assist with special events as needed
  • Comply with all health, safety and hygiene standards and policies
  • Other duties as assigned

Kiosk Cashier
Taking guest food orders, quickly and efficiently
Understand the food menu and beverage menu to offer recommendations to customers as well as upselling different menu items. 
Assist customers in selecting food and beverages; identifying appropriate craft beers and answering food preparation questions
Assist customers in identifying any special dietary needs and special requests
Bus tables as necessary 
 
Cocktailer
  • Taking guest drink orders quickly and efficiently
  • Maintain table setting by removing plates and glasses as completed; replenishing utensils; refilling water glasses; being alert to spills or other special needs

Runner
  • Serve orders by picking up and delivering food/drinks from bar and kitchen
  • Maintain table setting by removing plates and glasses as completed; replenishing utensils; refilling water glasses; being alert to spills or other special needs
 
Minimum Qualifications for the Position:
  • Must be at least 18 years of age
  • 2-3 years’ experience in a server position 
  • Knowledge of restaurant procedures and operations
  • Must be available for flexible scheduling to include evenings, weekends and holidays 
 
Critical Competencies
  • Effective communication skills both verbally and written 
  • Excellent customer focus and service skills 
  • Ability to be a problem solver and think outside of the box
  • Remain calm in a hectic, fast-paced atmosphere
  • Demonstrate a high level of organization, attention-to-detail and sense-of-urgency
  • Display a positive and outwardly friendly attitude toward guests and co-workers
  • High energy – Motivational
 
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to lift, carry, deliver and serve from trays weighing up to 50 pounds 
  • Ability to stand and walk continually throughout the duration of a shift
  • Frequent bending, stooping and reaching
  • Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate throughout facility areas
Experience

Preferred Part Time

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