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Support Specialist with Buffalo Bills in Orchard Park, NY

Buffalo Bills jobs
Sports Jobs in Orchard Park, NY
Technical Services: Technical Support/Help Desk
The Information Technology Department of the Buffalo Bills has an immediate opening for a Support Specialist. This position will be responsible for providing routine support to end users on a variety of issues including identifying, researching and resolving technical problems. If you are a positive, engaging self starter, this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League. Come join our diverse organization while enjoying the professional opportunities that working for the Buffalo Bills provides.

  • Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
  • Provides helpdesk support and resolves problems to the end user’s satisfaction
  • Monitors and responds quickly and effectively to requests received through the IT helpdesk
  • Modifies configurations, utilities, software default settings, etc. for the local workstation
  • Utilizes and maintains the helpdesk tracking software
  • Documents internal procedures and policies
  • Assists with on-boarding of new users
  • Installs, tests and configures new workstations, peripheral equipment and software
  • Maintains inventory of all equipment, software and software licenses
  • Manage virus prevention and patch management
  • Manages PC setup and deployment for new employees using standard hardware, images and software
  • Performs timely workstation hardware and software upgrades as required

  • Bachelor’s Degree in computer science or equivalent degree
  • 1-3 years’ experience in a help desk or pc support position
  • Highly self-motivated and directed; detail-oriented with strong communication skills
  • Able to organize, plan, prioritize and execute tasks in a high-pressure environment
  • Ability to work effectively with clients and other technical staff
  • Experience working in a team-oriented, collaborative environment
  • Must be available to work flexible hours, including evenings, weekends and holidays

Job Questions:

  1. How did you hear about this job?

  2. Do you have a Bachelor’s degree or higher in a related technical field?

  3. Do you have 1- 3 years of hands-on overall IT experience?

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