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Support Specialist with Buffalo Bills in Orchard Park, NY

Buffalo Bills jobs
Sports Jobs in Orchard Park, NY
Technical Services: Technical Support/Help Desk
The Information Technology Department of the Buffalo Bills has an immediate opening for a Support Specialist. This position will be responsible for providing routine support to end users on a variety of issues including identifying, researching and resolving technical problems. If you are a positive, engaging self starter, this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League. Come join our diverse organization while enjoying the professional opportunities that working for the Buffalo Bills provides.

 PRIMARY RESPONSIBILITIES
  • Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
  • Provides helpdesk support and resolves problems to the end user’s satisfaction
  • Monitors and responds quickly and effectively to requests received through the IT helpdesk
  • Modifies configurations, utilities, software default settings, etc. for the local workstation
  • Utilizes and maintains the helpdesk tracking software
  • Documents internal procedures and policies
  • Assists with on-boarding of new users
  • Installs, tests and configures new workstations, peripheral equipment and software
  • Maintains inventory of all equipment, software and software licenses
  • Manage virus prevention and patch management
  • Manages PC setup and deployment for new employees using standard hardware, images and software
  • Performs timely workstation hardware and software upgrades as required

REQUIREMENTS
  • Bachelor’s Degree in computer science or equivalent degree
  • 1-3 years’ experience in a help desk or pc support position
  • Highly self-motivated and directed; detail-oriented with strong communication skills
  • Able to organize, plan, prioritize and execute tasks in a high-pressure environment
  • Ability to work effectively with clients and other technical staff
  • Experience working in a team-oriented, collaborative environment
  • Must be available to work flexible hours, including evenings, weekends and holidays

Job Questions:

  1. How did you hear about this job?

  2. Do you have a Bachelor’s degree or higher in a related technical field?

  3. Do you have 1- 3 years of hands-on overall IT experience?

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